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Description
Lorikeet is an advanced AI support agent specifically engineered to tackle intricate customer service challenges by employing workflows similar to those used by human representatives. In contrast to simple AI chatbots that are confined to addressing basic inquiries, Lorikeet's distinctive design empowers it to execute tasks that align closely with human capabilities, thereby enabling organizations to enhance their support services without the need to expand their workforce. This AI solution integrates effortlessly with current support infrastructures, tapping into help centers, resource guides, and standard operating procedures to deliver precise and context-aware responses. It interacts with customers when it possesses enough context and appropriately escalates issues to human agents when required, ensuring that every interaction is both suitable and assured. Lorikeet adeptly navigates intricate, multi-step procedures, collecting information, making informed decisions, liaising with internal teams as needed, and fostering conversations that resemble human dialogue, all while maintaining a high level of reliability. Through its sophisticated capabilities, Lorikeet not only improves efficiency but also enhances customer satisfaction by providing timely and effective support.
Description
Quidget provides a no-code platform for AI agents and chatbots that empowers businesses to streamline customer support, lead generation, and internal helpdesk functions by training AI on their specific data, including website information, frequently asked questions, support documentation, and knowledge repositories, enabling it to deliver immediate and precise answers around the clock without requiring coding or manual configuration. The AI agents developed through Quidget surpass traditional rule-based bots by comprehending natural language and engaging users across various communication channels such as live chat, email, social media, WhatsApp, and internal platforms like Slack, all while efficiently managing the escalation of more complex issues to human agents and alleviating the burden of routine Tier-1 inquiries. Supporting conversations in over 45 languages, Quidget is designed to be operational immediately following a brief setup, featuring built-in human handoff capabilities, comprehensive analytics, performance tracking, and customizable functionalities, which allow teams to continuously enhance and fine-tune their responses. Additionally, it can serve as an external support assistant embedded in web chat widgets or function as an internal helpdesk AI to address employee inquiries effectively, ensuring that organizations can maintain high levels of customer and employee satisfaction.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
HubSpot CRM
Yes
Intercom
Yes
Shopify
Yes
Slack
Yes
Zendesk
Yes
Calendly
No
Facebook Messenger
No
Freshdesk
No
Front
Yes
Pipedrive
No
Integrations
HubSpot CRM
Yes
Intercom
Yes
Shopify
Yes
Slack
Yes
Zendesk
Yes
Calendly
Yes
Facebook Messenger
Yes
Freshdesk
Yes
Front
No
Pipedrive
Yes
Pricing Details
$500 per month
Free Trial
No
Free Version
No
Pricing Details
$79 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lorikeet
Founded
2023
Country
Australia
Website
www.lorikeetcx.ai/
Vendor Details
Company Name
Quidget
Founded
2023
Country
United States
Website
quidget.ai/
Product Features
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
