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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Establish real-world tasks to evaluate how well your product aligns with genuine customer needs. Create your unique tasks and inquiries, emphasizing the aspects that are critical to your goals. Whether you choose to gather feedback from hundreds of users or just a select few is entirely up to you. By capturing video and audio of user interactions, you can gain valuable insights into their actual experiences with your product. Loop11 facilitates both moderated and unmoderated user testing to help you grasp your customers' experiences across various settings. It simplifies testing across multiple devices, enabling you to gain a comprehensive understanding of user interactions. With Loop11, the emphasis is placed on your research efforts instead of the logistical details of the study. You can evaluate prototypes, live websites, and even competitor offerings without needing to modify your product's code. This approach allows you to create enhanced user experiences and make better-informed decisions by prioritizing customer feedback in your business strategy. Ultimately, focusing on the user experience will lead to more successful outcomes for your product.

Description

User Relationship Management takes over where your CRM leaves off, from the moment a prospect becomes an actual customer. Parlor's User Relationship Management tracks each user's relationship with your Product, Success and Support teams. This allows you to unify your entire organization around your users' needs. Monitor customers at all stages of their lifecycle, track their status and identify key risk indicators early enough to allow your CSMs intervene. All feedback can be organized into one system of record. This will allow you to quantify the most impactful needs and close the loop with your users. You can plan and visualize your product efforts using a customizable workspace that connects to customer feedback and revenue. This allows you full transparency into the priorities and why. Parlor allows you to work independently or directly with the tools that are important to you, such as your CRM, live chat, ticketing system, JIRA, or Slack.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CleverX Yes 
Freshsales No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
Linear No 
Salesforce No 
Shortcut No 
Slack No 
TestingTime Yes 
Zendesk No 

Integrations

CleverX No 
Freshsales Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
Linear Yes 
Salesforce Yes 
Shortcut Yes 
Slack Yes 
TestingTime No 
Zendesk Yes 

Pricing Details

$179 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Loop11

Country

Australia

Website

www.loop11.com

Vendor Details

Company Name

Parlor.io

Founded

2017

Country

United States

Website

Parlor.io

Product Features

Software Testing

Automated Testing No 
Black-Box Testing No 
Dynamic Testing No 
Issue Tracking No 
Manual Testing No 
Quality Assurance Planning No 
Reporting / Analytics No 
Static Testing No 
Test Case Management No 
Variable Testing Methods No 
White-Box Testing No 

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

UX

Animation No 
For Mobile Yes 
For Websites No 
Heatmaps No 
Prototyping No 
Screen Activity Recording Yes 
Unmoderated Testing No 
Usability Testing Yes 
User Journeys No 
User Research Yes 

Product Features

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