Average Ratings 11 Ratings
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Description
Loom is a video messaging and screen recording platform built for asynchronous communication across distributed teams, customer conversations, and business workflows. Users can record their screen, webcam, or both from desktop computers, mobile devices, or a Chrome browser extension. Recorded videos can be shared through links, embedded in other applications, or integrated into existing collaboration and productivity tools. Loom includes an editor for trimming and combining clips, adding backgrounds, and inserting text, arrows, boxes, and other visual elements. Viewers can collaborate directly on recordings through comments, emoji reactions, tasks, and calls to action. Automatic transcripts and captions in more than 50 languages help teams communicate across locations and time zones. Loom AI can transform recorded walkthroughs into documents, standard operating procedures, and Jira work items while automatically capturing relevant technical information for bug reports. The platform integrates with services including Google Workspace, Slack, Salesforce, Figma, Jira, and other workplace applications. Loom also offers enterprise security and administration capabilities such as SSO, SCIM, privacy settings, custom data retention policies, video organization, and viewer analytics.
Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Intercom
Yes
Zendesk
Yes
360Learning
Yes
Confluence
Yes
EducateMe
Yes
GitHub
Yes
GitLab
Yes
Jira Service Management
Yes
Kipwise
Yes
Max
Yes
Integrations
Intercom
Yes
Zendesk
Yes
360Learning
No
Confluence
No
EducateMe
No
GitHub
No
GitLab
No
Jira Service Management
No
Kipwise
No
Max
No
Pricing Details
$0 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
loom.com
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
Yes
Backup
No
Collaboration Tools
Yes
File Sharing
Yes
Multi-Screen Recording
No
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
Yes
Video Making
Animation
No
Collaboration Tools
Yes
Customizable Branding
Yes
Drag & Drop
No
Media Library
Yes
Privacy Options
No
Social Sharing
No
Templates
No
Text Overlay
No
Text to Video
No
Video Capture
Yes
Voice-Over
No
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
