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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

LogRocket combines session replay and performance monitoring with product analytics, empowering software teams to create the perfect product experience.

Description

Software crafted for collaborative operations facilitates the automation of customer insights reporting and the seamless transfer of cases to internal teams. It enhances organizational focus on critical, recurring user challenges while enabling the creation of tailored dashboards for specific types of issues. Gather all relevant cases and contextual data related to any problem faced by customers, allowing teams to work collaboratively from a unified interface to resolve issues efficiently. Evaluate customer sentiment on particular topics and move beyond traditional metrics like NPS and CSAT to assign monetary value to specific issues. Thematic insights aid in addressing ongoing customer problems more swiftly, enabling you to quickly group cases that exemplify any issue needing resolution. OmniPanel integrates information from your support system and associated data sources to streamline your operations, ensuring you never have to recreate the same report again. Customize customer experience dashboards targeting the unique challenges of your organization, allowing them to operate automatically without further intervention. Say goodbye to the monotonous task of tracking warranty claims, production errors, missing items, or other customer obstacles, as this solution simplifies the process significantly. Additionally, by harnessing these tools, teams can enhance their response times and improve overall customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Intercom Yes 
Zendesk Yes 
AccessOwl Yes 
Attentive No 
Freshdesk No 
Jira Yes 
Klaviyo No 
Loop Returns No 
New Relic Yes 
Optimal UX Yes 
PathPilot Yes 
Pendo Yes 
PowerReviews No 
Re:amaze No 
Recharge No 
Returnly No 
SendGrid No 
ShipStation No 
Shopify No 
Userflow Yes 

Integrations

Intercom Yes 
Zendesk Yes 
AccessOwl No 
Attentive Yes 
Freshdesk Yes 
Jira No 
Klaviyo Yes 
Loop Returns Yes 
New Relic No 
Optimal UX No 
PathPilot No 
Pendo No 
PowerReviews Yes 
Re:amaze Yes 
Recharge Yes 
Returnly Yes 
SendGrid Yes 
ShipStation Yes 
Shopify Yes 
Userflow No 

Pricing Details

$99/month
Developer - Free
Team - Starting at $99
Professional - Custom pricing
Free Trial Yes 
Free Version Yes 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

LogRocket

Founded

2016

Country

Boston

Website

logrocket.com

Vendor Details

Company Name

OmniPanel

Founded

2020

Country

United States

Website

www.omnipanel.io/product

Product Features

Bug Tracking

Backlog Management No 
Filtering Yes 
Issue Tracking Yes 
Release Management No 
Task Management Yes 
Ticket Management Yes 
Workflow Management No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Alternatives

Alternatives