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Description

Welcome to the Future of Customer Experience! We offer a technology platform that will help you win, keep and delight your customers. To improve your customer experience, we use AI, analytics, big-data, and automation. Use ORM services for social networking listening to engage your audience instantly and get instant insights. Smart AI technology allows you to manage your online persona on any social media channel. All your digital needs can be met in one place. Our digital command center allows you to see what your customers are talking about. You can nurture leads, monitor campaigns, and enjoy an unparalleled brand immersion experience. Smart bots allow you to communicate with consumers quickly and build a stronger relationship with them. This AI-driven tool can help you in precision marketing and in building a stronger relationship.

Description

Grasping the current events in the media landscape, discovering ways to sway important stakeholders, and enhancing operational decision-making are crucial for organizations today. Synoptos serves as a comprehensive media intelligence platform that delivers news and social insights, assisting clients in navigating the media environment, influencing key decision-makers, and refining their operational strategies. Its applications range from tailored executive news summaries to in-depth news and market insight reports for various clients. With advanced influencer mapping and monitoring tools, Synoptos has empowered businesses globally to successfully introduce products in new territories, secure international agreements, advance ballot initiatives, acquire drilling rights, and energize public health campaigns. The question arises: how can specialized media intelligence enhance the effectiveness of your organization? Moreover, the Synoptos platform has now integrated business intelligence (BI) features, offering personalized market insights designed to bolster the performance of sales and marketing teams significantly. This evolution in capabilities positions Synoptos as an indispensable resource for organizations seeking to thrive in an increasingly competitive landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AlterPoint No 
Aurea FirstRain No 
Ecora No 
EmpLive No 
Everest No 
Firm58 No 
Infer No 
Infobright DB No 
Microsoft SharePoint No 
NuView HRMS No 
Olive No 
Placeable No 
Quickwork Yes 
ResponseTek No 
Right90 No 
ScaleArc No 
TriActive Asset Management No 
Trilogy SalesBUILDER No 
mycloud PMS No 

Integrations

AlterPoint Yes 
Aurea FirstRain Yes 
Ecora Yes 
EmpLive Yes 
Everest Yes 
Firm58 Yes 
Infer Yes 
Infobright DB Yes 
Microsoft SharePoint Yes 
NuView HRMS Yes 
Olive Yes 
Placeable Yes 
Quickwork No 
ResponseTek Yes 
Right90 Yes 
ScaleArc Yes 
TriActive Asset Management Yes 
Trilogy SalesBUILDER Yes 
mycloud PMS Yes 

Pricing Details

$300/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Locobuzz

Founded

2015

Country

India

Website

www.locobuzz.com

Vendor Details

Company Name

IgniteTech

Founded

1988

Country

United States

Website

www.ignitetech.com/synoptos/

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Social CRM

Calendar/Reminder System Yes 
Customer Support Yes 
Email Marketing Yes 
Lead Capture No 
Lead Nurturing No 
Live Chat No 
Marketing Automation Integration No 
Multi-Channel Social Integration Yes 
Social Media Monitoring Yes 
Task Management No 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking Yes 
Multi-Channel Data Collection Yes 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring Yes 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Product Features

Media Monitoring

Alerts / Notifications No 
Broadcast Media Monitoring No 
Content Translation No 
Dashboards / Reporting No 
Export Results No 
Online News Monitoring No 
Podcast Monitoring No 
Print Media Monitoring No 
Social Media Monitoring No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Alternatives

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