Average Ratings 1 Rating
Average Ratings 11 Ratings
Description
Welcome to the Future of Customer Experience! We offer a technology platform that will help you win, keep and delight your customers. To improve your customer experience, we use AI, analytics, big-data, and automation. Use ORM services for social networking listening to engage your audience instantly and get instant insights. Smart AI technology allows you to manage your online persona on any social media channel. All your digital needs can be met in one place. Our digital command center allows you to see what your customers are talking about. You can nurture leads, monitor campaigns, and enjoy an unparalleled brand immersion experience. Smart bots allow you to communicate with consumers quickly and build a stronger relationship with them. This AI-driven tool can help you in precision marketing and in building a stronger relationship.
Description
Forge and enhance deeper connections on social media by understanding and engaging your audience effectively, all while measuring your results through an all-encompassing platform specifically designed for fostering connections. Sprout Social stands out as a frontrunner in areas like user experience, customer service, satisfaction rates, return on investment, and user adoption. Explore the most comprehensive and integrated solution for social media management that is designed for scalability. Gain insights into trends and actionable data derived from social interactions to shape your marketing and branding strategies. Collaborate as a team by planning, organizing, scheduling, and delivering content seamlessly across various social networks. Enhance your social monitoring capabilities and boost responsiveness through a centralized inbox. Leverage rich social analytics and dashboards to facilitate informed strategic decisions throughout your organization. Real people connect with real brands, creating genuine relationships that matter. Users frequently express their reasons for opting for Sprout’s innovative social media management tools and services. Additionally, the platform's commitment to excellence is reflected in the success stories shared by its diverse clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
Bitium
No
Content Launch
No
Do Some Good
No
Employee Advocacy by Sprout Social
No
Google Business Profile
No
HubSpot CRM
No
HubSpot Customer Platform
No
Instagram
No
Kleene
No
LinkedIn
No
Integrations
Bitium
Yes
Content Launch
Yes
Do Some Good
Yes
Employee Advocacy by Sprout Social
Yes
Google Business Profile
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Instagram
Yes
Kleene
Yes
LinkedIn
Yes
Pricing Details
$300/month
Free Trial
Yes
Free Version
No
Pricing Details
$199/seat/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Locobuzz
Founded
2015
Country
India
Website
www.locobuzz.com
Vendor Details
Company Name
Sprout Social
Founded
2010
Country
United States
Website
www.sproutsocial.com
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
No
Virtual Assistant
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Social CRM
Calendar/Reminder System
Yes
Customer Support
Yes
Email Marketing
Yes
Lead Capture
No
Lead Nurturing
No
Live Chat
No
Marketing Automation Integration
No
Multi-Channel Social Integration
Yes
Social Media Monitoring
Yes
Task Management
No
Social Media Analytics Tools
Campaign Analytics
Yes
Competitor Monitoring
Yes
Customizable Reports
Yes
Engagement Tracking
Yes
Influencer Tracking
Yes
Multi-Channel Data Collection
Yes
Social Media Monitoring
Audience Segmentation
Yes
Competitive Analysis
Yes
Configurable Alerts
Yes
Customer Engagement
Yes
Dashboard
Yes
Impact Scoring
Yes
Influencer Tracking
Yes
Reputation Management
Yes
Sentiment Analysis
Yes
Trend Tracking
Yes
Product Features
Employee Advocacy
Content Controls / Compliance
No
Content Library Creation
No
Mobile Access
No
Post Scheduling
No
Push / Email Notifications
No
Reporting / Analytics
No
Social Sharing Gamification
No
Tiered User Permissions
No
Influencer Marketing
CRM
No
Campaign Management
No
Faceted Search / Filtering
No
Influencer Discovery
No
Payment Tracking
No
ROI Tracking
No
Social Media Monitoring
No
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
No
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Social Media Analytics Tools
Campaign Analytics
No
Competitor Monitoring
No
Customizable Reports
No
Engagement Tracking
No
Influencer Tracking
No
Multi-Channel Data Collection
No
Social Media Management
Automated Publishing
Yes
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
Yes
Content Management
Yes
Conversion Tracking
Yes
Customer Targeting
Yes
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
Yes
Configurable Alerts
No
Customer Engagement
Yes
Dashboard
Yes
Impact Scoring
No
Influencer Tracking
Yes
Reputation Management
No
Sentiment Analysis
Yes
Trend Tracking
Yes
Social Networking
Activity / News Feed
No
Advertising Management
No
Blogs
No
Data Security
No
Event Management
No
Group Management
No
Media Library
No
Privacy Options
No
Real-time Chat
No
Social Media Integration
No
Social Media Tagging
No
User Profiles
No