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Description

Welcome to the Future of Customer Experience! We offer a technology platform that will help you win, keep and delight your customers. To improve your customer experience, we use AI, analytics, big-data, and automation. Use ORM services for social networking listening to engage your audience instantly and get instant insights. Smart AI technology allows you to manage your online persona on any social media channel. All your digital needs can be met in one place. Our digital command center allows you to see what your customers are talking about. You can nurture leads, monitor campaigns, and enjoy an unparalleled brand immersion experience. Smart bots allow you to communicate with consumers quickly and build a stronger relationship with them. This AI-driven tool can help you in precision marketing and in building a stronger relationship.

Description

We stand as the foremost Indian Public Sector Banking and Financial Services entity. With our headquarters in Mumbai, our extensive reach spans across the nation with more than 24,000 branches and extends internationally through 190 overseas offices, solidifying our position as the sector's leader. Our historical origins trace back to the British colonial period with the establishment of the Imperial Bank of India in 1806. Currently, we are a diverse conglomerate employing talented professionals who are committed to continuing this legacy by offering tailored financial solutions that meet the diverse needs of Corporates, SMEs, NRIs, and Retail clients alike. As a Fortune 500 organization, the State Bank of India (SBI) operates as an Indian multinational public sector banking and financial services statutory body headquartered in Mumbai. Our rich heritage of more than 200 years has earned SBI the reputation of being the most trusted bank among Indians for generations, reflecting our commitment to excellence and reliability in the financial landscape. This enduring trust further reinforces our dedication to serving our customers with integrity and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Marg ERP 9+ No 
Quickwork Yes 

Integrations

Marg ERP 9+ Yes 
Quickwork No 

Pricing Details

$300/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Locobuzz

Founded

2015

Country

India

Website

www.locobuzz.com

Vendor Details

Company Name

SBI

Founded

1806

Country

India

Website

www.sbi.co.in/web/business/home

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Social CRM

Calendar/Reminder System Yes 
Customer Support Yes 
Email Marketing Yes 
Lead Capture No 
Lead Nurturing No 
Live Chat No 
Marketing Automation Integration No 
Multi-Channel Social Integration Yes 
Social Media Monitoring Yes 
Task Management No 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking Yes 
Multi-Channel Data Collection Yes 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring Yes 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Product Features

Business Bank Accounts

Bank Wires No 
Bill Pay No 
Billing & Invoicing No 
Business Credit Cards No 
Checking Account No 
Checks No 
Expense Management No 
Instant Payouts No 
No Fee Payments No 
Rewards No 
Savings Account No 
Spend Management No 

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