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Description
Create, oversee, and profit from your customer database with our automated solution that streamlines contact organization, enables effective tracking of your top clients, and allows for tailored experiences to keep you memorable. It's interesting to note that a mere 20% of your clientele can contribute to 80% of your income, highlighting the importance of optimizing your outreach and revenue generation by effectively managing your existing customer data. By identifying your key customers and engaging them with customized messaging, you can foster enduring relationships that benefit your business. LocalContacts offers a suite of features designed to enhance customer interactions and facilitate database growth through various channels of engagement. Our support teams are committed to ensuring your success, providing assistance every step of the way. With an emphasis on customization, you can personalize everything from your messaging to your branding. Our top-tier features include a user-friendly cloud-based dashboard that simplifies the process of gathering customer data while also providing performance tracking and analysis tools. Prioritizing your most significant customers is crucial for sustained growth and profitability in today's competitive market.
Description
eContact efficiently manages millions of dynamic and strategically timed multi-channel customer interactions each month, utilizing IVR, SMS, and Email services for major Fortune 500 companies across North America. By seamlessly integrating these channels, eContact ensures that customers receive the appropriate communication through their preferred medium, precisely when it is most effective. The platform can significantly increase the number of automated outreach efforts during peak contact periods, thereby enhancing both customer engagement and response rates. It also aligns the volume of outbound communications with available customer support resources, taking into account historical data and current service conditions. Furthermore, eContact personalizes each interaction by considering factors such as individual channel preferences, customer status, and various other customer-specific variables to optimize the timing, content, and frequency of contact attempts. This holistic approach not only improves customer satisfaction but also drives better business outcomes through targeted engagement strategies.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OneLocal
Founded
2013
Country
Canada
Website
info.onelocal.com/referralmagic
Vendor Details
Company Name
SkyCreek
Founded
2003
Country
United States
Website
www.skycreek.com/products/econtact/
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
