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Description
LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand!
• A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more.
• HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption
• Quick and easy installation. No setup fees or contracts.
• Free 30-day trial
• Free training and 24/7 support
Description
The Omilia Conversational Self-Service Solution stands out as the sole AI offering in the current market that proudly supports over 70 production-grade contact centers worldwide, delivering distinct benefits for companies eager to utilize Voice/speech or Text virtual agents that embrace the future of AI-driven services. The applications of Omilia's Virtual Assistant are designed for true omnichannel functionality, created once and utilized across various platforms, ensuring a cohesive and comprehensive conversational AI experience through multiple channels such as IVR systems, social media messengers, web chat, smart speakers, mobile applications, email, and SMS. With a single platform and straightforward integration, businesses can achieve consistency across all channels and formats, ensuring the same high-quality conversational experience is maintained everywhere. This innovative approach not only streamlines the deployment process but also enhances customer engagement through seamless interactions.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Brevo
Yes
Capsule
Yes
Constant Contact
Yes
Facebook
Yes
GetResponse
Yes
Google Business Profile
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Mailchimp
Yes
Operata
No
Integrations
Brevo
No
Capsule
No
Constant Contact
No
Facebook
No
GetResponse
No
Google Business Profile
No
HubSpot CRM
No
HubSpot Customer Platform
No
Mailchimp
No
Operata
Yes
Pricing Details
$21.00/month/user
$21 per user per month for LiveHelpNow Chat or Ticket Management. Discounted rate of $19/mo when you sign on for an annual subscription. Chat licenses include SMS/text and Facebook Messenger integration while Ticket includes email and contact form management. Call back, knowledge base and many other features also available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
LiveHelpNow
Founded
2003
Country
United States
Website
www.livehelpnow.net/
Vendor Details
Company Name
Omilia
Founded
2002
Country
Cyprus
Website
omilia.com/conversational-ai-self-service/
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
No
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
Yes
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
