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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.

Description

Enable your customers to engage with your brand in a manner similar to how they interact with friends and family. iAdvize provides a luxurious, comprehensive messaging experience that spans multiple channels for your visitors. Customers and potential clients can effortlessly connect with your brand through text, voice, and video on the platforms they prefer most. Direct your visitors to the most suitable responders right away. The ibbü product experts, along with your connected in-store sales representatives, service advisors, and AI-driven chatbots, are seamlessly coordinated to assist your customers at every point in their shopping experience. Harness the synergy of human expertise and AI technology to amplify your response capabilities significantly with our advanced chatbots and the ibbü, your on-demand sales team. Our dedicated teams are available to help you implement a conversational strategy that is not only effective but also tailored to align with your specific goals in a cost-efficient manner. Schedule a personalized demonstration of our conversational platform to discover how it can facilitate the achievement of your business objectives while enhancing customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AT Internet No 
Automat Conversational Marketing No 
CROSS-CRM No 
Commanders Act No 
FuseCommander No 
Google Analytics No 
ItsAlive No 
Kameleoon No 
Mayday No 
Mindsay No 
Salesforce Agentforce Service No 
Tribepad No 
TrustCommander No 
Visativ Chatbot No 

Integrations

AT Internet Yes 
Automat Conversational Marketing Yes 
CROSS-CRM Yes 
Commanders Act Yes 
FuseCommander Yes 
Google Analytics Yes 
ItsAlive Yes 
Kameleoon Yes 
Mayday Yes 
Mindsay Yes 
Salesforce Agentforce Service Yes 
Tribepad Yes 
TrustCommander Yes 
Visativ Chatbot Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GoldArmor

Founded

2003

Country

China

Website

en.live800.com

Vendor Details

Company Name

iAdvize

Founded

2010

Country

France

Website

www.iadvize.com/en/

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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