Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your online sales and elevate customer engagement by embracing real-time interactive shopping experiences tailored for your eCommerce venture. Live Commerce embodies Visionet's commitment to transforming customer experiences through innovative product offerings and strategic experience design. This dynamic live streaming marketplace allows sellers to establish their own shopping channels and conduct live shows, enabling them to reach a worldwide audience directly. Maintain the integrity of your brand experience while having the ability to moderate interactions and access real-time data analytics. Facilitate impulse purchases with seamless in-video checkout options that keep customers engaged throughout their experience. Effortlessly integrate this service with your current eCommerce platform to ensure a smooth sync of your product feed. Today's consumers are increasingly seeking interactive, engaging, and enriched shopping experiences, which often include live demonstrations and product reviews. As a result, the realm of livestream eCommerce is witnessing unprecedented global growth and capturing an ever-increasing portion of online retail transactions, showcasing the importance of adapting to modern shopping trends.
Description
Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Advertising Cloud
Yes
Amazon Web Services (AWS)
Yes
AtClose
Yes
DocVu.AI
Yes
Evvox
Yes
Loangility
Yes
Microsoft 365
Yes
Microsoft Dynamics 365
Yes
Salesforce
Yes
Integrations
Adobe Advertising Cloud
No
Amazon Web Services (AWS)
No
AtClose
No
DocVu.AI
No
Evvox
No
Loangility
No
Microsoft 365
No
Microsoft Dynamics 365
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$ 97 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Visionet
Country
United States
Website
www.visionet.com/live-commerce/
Vendor Details
Company Name
Rhino Support
Founded
2010
Country
United States
Website
www.rhinosupport.com/newchat/RS-tour/help-desk2.php
Product Features
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes