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Description
Our robust co-browsing solution allows you to engage with customers through audio and video conversations directly on your website or application, making it simpler than ever to enhance customer satisfaction. This feature enables you to guide users through navigating your platform, assist them in completing purchases, help with form submissions, offer suggestions, and so much more, all while utilizing audio and video capabilities. There's no need for users to download any plugins or additional software. Additionally, in collaboration with our partner LivePerson, we have introduced an innovative engagement method called Messaging, which elevates traditional Live Chat by providing greater flexibility. Furthermore, we have seamlessly integrated widely-used third-party communication channels such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, allowing agents to manage these Messaging interactions directly within Dynamics 365, ensuring a streamlined and efficient experience for both customers and agents alike. This comprehensive approach not only improves engagement but also fosters stronger relationships with your clients.
Description
SnapEngage offers a comprehensive live chat solution designed for both support and sales teams. The platform includes numerous customization options that allow for a smooth and user-friendly interface. Additionally, SnapEngage integrates effortlessly with various customer relationship management (CRM) systems. Users can conveniently share files with their customers directly through the live chat interface. Moreover, SnapEngage allows customers to start chat sessions directly from their mobile devices by sending SMS messages, enhancing accessibility and convenience for all users. This makes it an excellent choice for businesses looking to improve communication with their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Adview
No
Basecamp
No
Facebook Messenger
Yes
Freshdesk
No
FullContact
No
Hootsuite
No
HubSpot CRM
No
Instagram
Yes
Jira
No
Jira Work Management
No
Integrations
Adview
Yes
Basecamp
Yes
Facebook Messenger
No
Freshdesk
Yes
FullContact
Yes
Hootsuite
Yes
HubSpot CRM
Yes
Instagram
No
Jira
Yes
Jira Work Management
Yes
Pricing Details
$49 per month
Free Trial
Yes
Free Version
No
Pricing Details
$17.00/month
Starting price$99.00/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Communication Business Avenue
Founded
2006
Country
Japan
Website
www.cafex.com
Vendor Details
Company Name
SnapEngage
Founded
2008
Country
United States
Website
snapengage.com
Product Features
Campaign Management
Channel Management
No
Contact Database
No
Email Marketing
No
Event Triggered Actions
No
Lead Management
Yes
Multi-Campaign
Yes
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
Yes
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
