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Description
Our robust co-browsing solution allows you to engage with customers through audio and video conversations directly on your website or application, making it simpler than ever to enhance customer satisfaction. This feature enables you to guide users through navigating your platform, assist them in completing purchases, help with form submissions, offer suggestions, and so much more, all while utilizing audio and video capabilities. There's no need for users to download any plugins or additional software. Additionally, in collaboration with our partner LivePerson, we have introduced an innovative engagement method called Messaging, which elevates traditional Live Chat by providing greater flexibility. Furthermore, we have seamlessly integrated widely-used third-party communication channels such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, allowing agents to manage these Messaging interactions directly within Dynamics 365, ensuring a streamlined and efficient experience for both customers and agents alike. This comprehensive approach not only improves engagement but also fosters stronger relationships with your clients.
Description
In just a few minutes, you can integrate live support into your website, completely eradicate spam and irrelevant messages, and effectively automate responses to as many as 81% of incoming inquiries! Providing your website visitors with a straightforward way to reach out through your business site or online store significantly enhances customer satisfaction, boosts referrals and repeat business, and helps you secure more sales. Nevertheless, implementing a live support feature can lead to an overwhelming influx of hundreds or even thousands of messages daily. As your site's traffic increases, so does the volume of messages, and with eCommerce operating around the clock, your inbox can quickly turn into a chaotic mess by Monday morning. Many live chat solutions available today function merely as communication tools to link you with your leads and customers—adding such features to your website is akin to displaying your personal phone number on a highway billboard, magnified a thousandfold! This highlights the need for an effective strategy to manage high volumes of inquiries without compromising the quality of customer interaction.
API Access
Has API
API Access
Has API
Integrations
Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
WhatsApp
X (Twitter)
Integrations
Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
WhatsApp
X (Twitter)
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Communication Business Avenue
Founded
2006
Country
Japan
Website
www.cafex.com
Vendor Details
Company Name
Zvendor Solutions
Website
www.ResponseQue.com
Product Features
Campaign Management
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking