Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our robust co-browsing solution allows you to engage with customers through audio and video conversations directly on your website or application, making it simpler than ever to enhance customer satisfaction. This feature enables you to guide users through navigating your platform, assist them in completing purchases, help with form submissions, offer suggestions, and so much more, all while utilizing audio and video capabilities. There's no need for users to download any plugins or additional software. Additionally, in collaboration with our partner LivePerson, we have introduced an innovative engagement method called Messaging, which elevates traditional Live Chat by providing greater flexibility. Furthermore, we have seamlessly integrated widely-used third-party communication channels such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, allowing agents to manage these Messaging interactions directly within Dynamics 365, ensuring a streamlined and efficient experience for both customers and agents alike. This comprehensive approach not only improves engagement but also fosters stronger relationships with your clients.
Description
Collaborate in innovative ways that extend beyond simple video calls. Engage in co-browsing and co-editing across any web application, exchange files, take shared notes, utilize whiteboards, screen share, and participate in video chats, all within a single browser tab. Whether you're modifying a Trello board or updating a Google document, our Shared Browser allows everyone in the session to have control over the web-based applications being accessed. Integrate your preferred web tools into your collaboration space, enabling seamless co-browsing and co-editing experiences, all consolidated within one tab. Tailor your environment by incorporating apps that suit your specific requirements. Need to collaborate on a document? Simply upload it to your workspace. Struggling to remember key action items? Use our notes app to keep everything organized. With RemoteHQ, you'll never misplace files, notes, recordings, or any other important session materials again. Plus, if you forget who participated in your session, there's no need for concern, as we have that covered too! In this way, your collaboration efforts become more streamlined and effective, enhancing productivity across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
Apple Business Chat
Yes
Facebook Messenger
Yes
Google Docs
No
Google Workspace
No
Instagram
Yes
LivePerson
Yes
Microsoft Dynamics 365
Yes
Trello
No
Twilio
Yes
WhatsApp
Yes
Integrations
Apple Business Chat
No
Facebook Messenger
No
Google Docs
Yes
Google Workspace
Yes
Instagram
No
LivePerson
No
Microsoft Dynamics 365
No
Trello
Yes
Twilio
No
WhatsApp
No
Pricing Details
$49 per month
Free Trial
Yes
Free Version
No
Pricing Details
$12.99 per month
$9.99 per month if billed annually
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Communication Business Avenue
Founded
2006
Country
Japan
Website
www.cafex.com
Vendor Details
Company Name
Mythical Labs
Founded
2019
Country
United States
Website
www.remotehq.com
Product Features
Campaign Management
Channel Management
No
Contact Database
No
Email Marketing
No
Event Triggered Actions
No
Lead Management
Yes
Multi-Campaign
Yes
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
Yes
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
No
Chat / Messaging
Yes
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
No
Real-Time Chat
Yes
Record & Playback Ability
No
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
Web Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
No
Real-Time Chat
Yes
Record & Playback Ability
No
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes