Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Engage with visitors to your website through your preferred chat platforms like Slack, HipChat, or Telegram, allowing you to streamline client interactions in a familiar environment. This innovative approach enables extensive customization options, ensuring that you can tailor the experience to fit your brand’s identity. Multiple team members can participate in conversations with clients, enhancing collaboration and responsiveness. LinkedChat seamlessly integrates with Slack, HipChat, and Telegram, making it incredibly straightforward to communicate with website visitors using your existing accounts. The service ensures that you only receive pertinent information, focusing on genuine inquiries and interactions from your audience. Whatever message you send through Slack, HipChat, or Telegram is instantly relayed to your visitors in real-time via the LinkedChat widget on your site. To ensure your brand stands out, we provide options to modify every detail of your chat widget, including colors, typography, and imagery, creating a unique user experience that aligns perfectly with your brand’s vision. By adopting this integrated communication solution, you can foster stronger relationships with clients while maintaining a cohesive brand presence.
Description
eGain Chat™ provides the capability to deliver immediate chat support to individuals visiting your website. Representatives can communicate through text, share files, direct users to web pages, and provide knowledge base resources to effectively address inquiries in both proactive and reactive manners. Consistently rated as the top choice by industry analysts, it has been instrumental in revolutionizing customer support interactions for businesses for over ten years. This live chat solution is a core component of eGain's comprehensive customer engagement software suite, ensuring smooth integration with other applications focused on social interaction, web experience, and contact center functionalities within the suite. When paired with supporting products, eGain Chat opens up limitless possibilities for enhancing both sales and service experiences. By optimizing the chat experience, businesses can foster stronger relationships with their customers and create a more engaging online environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Boost.ai
No
Majesco
No
NovelVox Agent Accelerator
No
UniAgent
No
Integrations
Boost.ai
Yes
Majesco
Yes
NovelVox Agent Accelerator
Yes
UniAgent
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
LinkedChat
Founded
2015
Country
Malaysia
Website
linked.chat
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/live-chat-software/
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes