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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Line 21 offers AI-powered live subtitles and captions to ensure seamless accessibility for digital content, streaming platforms and live events. Our hybrid approach combines AI automation and human expertise to deliver high-accuracy subtitles that adapts to industry-specific terminologies, accents, or niche references. Our AI Proofreader enhances real-time captions to reduce errors and make live experiences more engaging. Our solution is for event organizers and broadcasters who require high-quality, scalable captions. ASR solutions are often inaccurate and expensive, while traditional human captioning is costly and non-scalable. Line 21 bridges the gap by offering real time AI-enhanced subtitles that seamlessly integrate into event tech and stream workflows.

Description

Vecko utilizes conversational Artificial Intelligence (AI) to capture the voice of the customer (VoC) and derives actionable insights from a diverse array of digital media, boasting an impressive analysis accuracy exceeding 95%. This innovative platform aids organizations in uncovering the underlying reasons behind NPS and CSAT feedback, empowering them to enhance the overall customer experience. By swiftly pinpointing issues, Vecko enables businesses to expand their capabilities to surpass customer expectations while addressing potential problems before they escalate into significant barriers to customer loyalty. With its proprietary analytics and custom-developed algorithms, Vecko streamlines the interpretation of customer feedback by incorporating a comprehensive understanding of industry-specific language and terminology. As a result, organizations can achieve over 95% accuracy in understanding customer statements without necessitating further parsing, processing, or validation. Ultimately, Vecko transforms how businesses interact with customer insights, ensuring they remain ahead of the curve in meeting customer needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Deepgram Yes 
Facebook Yes 
Microsoft Teams Yes 
OpenAI Yes 
Twitch Yes 
Videolinq Yes 
YouTube Yes 
Zoom Yes 

Integrations

Deepgram No 
Facebook No 
Microsoft Teams No 
OpenAI No 
Twitch No 
Videolinq No 
YouTube No 
Zoom No 

Pricing Details

$0.09/min
Pay as you go
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Line 21

Founded

2023

Country

United Kingdom

Website

line-21.com

Vendor Details

Company Name

Enghouse Interactive

Founded

1984

Country

United States

Website

www.enghouseinteractive.com/ai-insights-vecko-americas

Product Features

Speech Recognition

Audio Capture Yes 
Automatic Form Fill Yes 
Automatic Transcription Yes 
Call Analysis Yes 
Concatenated Speech Yes 
Continuous Speech Yes 
Customizable Macros Yes 
Multi-Languages Yes 
Specialty Vocabularies Yes 
Speech-to-Text Analysis Yes 
Variable Frequency Yes 
Voice Recognition No 

Product Features

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