Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Line 21 offers AI-powered live subtitles and captions to ensure seamless accessibility for digital content, streaming platforms and live events. Our hybrid approach combines AI automation and human expertise to deliver high-accuracy subtitles that adapts to industry-specific terminologies, accents, or niche references. Our AI Proofreader enhances real-time captions to reduce errors and make live experiences more engaging.
Our solution is for event organizers and broadcasters who require high-quality, scalable captions. ASR solutions are often inaccurate and expensive, while traditional human captioning is costly and non-scalable. Line 21 bridges the gap by offering real time AI-enhanced subtitles that seamlessly integrate into event tech and stream workflows.
Description
Vecko utilizes conversational Artificial Intelligence (AI) to capture the voice of the customer (VoC) and derives actionable insights from a diverse array of digital media, boasting an impressive analysis accuracy exceeding 95%. This innovative platform aids organizations in uncovering the underlying reasons behind NPS and CSAT feedback, empowering them to enhance the overall customer experience. By swiftly pinpointing issues, Vecko enables businesses to expand their capabilities to surpass customer expectations while addressing potential problems before they escalate into significant barriers to customer loyalty. With its proprietary analytics and custom-developed algorithms, Vecko streamlines the interpretation of customer feedback by incorporating a comprehensive understanding of industry-specific language and terminology. As a result, organizations can achieve over 95% accuracy in understanding customer statements without necessitating further parsing, processing, or validation. Ultimately, Vecko transforms how businesses interact with customer insights, ensuring they remain ahead of the curve in meeting customer needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Deepgram
Yes
Facebook
Yes
Microsoft Teams
Yes
OpenAI
Yes
Twitch
Yes
Videolinq
Yes
YouTube
Yes
Zoom
Yes
Integrations
Deepgram
No
Facebook
No
Microsoft Teams
No
OpenAI
No
Twitch
No
Videolinq
No
YouTube
No
Zoom
No
Pricing Details
$0.09/min
Pay as you go
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Line 21
Founded
2023
Country
United Kingdom
Website
line-21.com
Vendor Details
Company Name
Enghouse Interactive
Founded
1984
Country
United States
Website
www.enghouseinteractive.com/ai-insights-vecko-americas
Product Features
Speech Recognition
Audio Capture
Yes
Automatic Form Fill
Yes
Automatic Transcription
Yes
Call Analysis
Yes
Concatenated Speech
Yes
Continuous Speech
Yes
Customizable Macros
Yes
Multi-Languages
Yes
Specialty Vocabularies
Yes
Speech-to-Text Analysis
Yes
Variable Frequency
Yes
Voice Recognition
No