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Description
Effortlessly collaborate on your projects with Lighthouse, whether you're a small team of five or a larger studio of fifty. This tool streamlines project development, allowing you to maintain focus on what truly matters while eliminating unnecessary steps in your workflow. By simplifying your tasks, Lighthouse empowers you to concentrate on the job you were hired to perform. Start your journey with a free trial that requires no credit card. As you generate and label issues, they are automatically organized in the background for your convenience. Enjoy a hassle-free experience by creating and responding to tickets straight from your inbox. You can easily monitor the status of all your projects with a clear overview and stay updated through various feeds. Your team can also generate new Lighthouse tickets directly from Tender, our customer support platform, enhancing communication. Utilize milestones to strategically plan features and set release timelines. Additionally, you can attach relevant documents or images to tickets, ensuring that all team members have easy access to necessary resources. With Lighthouse, staying organized and efficient has never been easier.
Description
Welcome to the hub of a versatile open source trouble ticket system. You can implement this CGI script on your website to manage everything from bug tracking and customer support to project oversight and task management. Submitting a trouble ticket has never been simpler, as it can be done through a straightforward web form. The help desk software efficiently assigns a unique identifier to each service request and securely stores it in the database. This solution is designed for scalability; you can start with a simple text database and seamlessly upgrade to robust MySQL or Microsoft SQL Server as your requirements expand. In today's fast-paced environment, a mere "thank you for your interest" is insufficient. Reassure your customers that you have a well-defined workflow in place, ensuring that no inquiry is overlooked. The Trouble Ticket Express software generates clear, step-by-step instructions for submitting follow-up messages and tracking the progress of tickets. Furthermore, it sends out email notifications to all service operators, alerting them to new customer inquiries and ensuring prompt responses. With this system, you can enhance your customer support experience while maintaining organization and efficiency.
API Access
Has API
API Access
Has API
Integrations
Code Climate
New Relic
Test Collab
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ENTP
Website
lighthouseapp.com
Vendor Details
Company Name
Rush Project
Website
www.troubleticketexpress.com
Product Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management