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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

For nearly 25 years, Libel has been based in Lyon, crafting tailored business applications and services aimed at architects, construction firms, and related service providers to enhance their operational management and tender processes. We collaborate closely with our clients on a daily basis to develop straightforward and effective applications that are fully customized to meet their specific business needs. Our commitment to delivering outstanding service and our deep understanding of your industry set us apart from the competition. We offer a variety of software and services for architects and contractors, including tools for managing architecture competitions, permit submissions, and image cropping, all aimed at simplifying business management. For construction companies and tradespeople, our solutions cover 100% of public works tenders, technical documentation, and the creation of digital submission files. Additionally, we provide software and services tailored for heating engineers, air conditioning specialists, and chimney sweeps, enabling them to effectively manage customer files, centralize administration, and streamline intervention management without the hassle of data re-entry. Our comprehensive offerings extend to providers of goods and services, ensuring that all aspects of their operations are efficiently supported.

Description

Integrate field service operations with various teams and mobile technology to swiftly address and avert issues, prioritizing the safety of both clients and employees. Enhance customer satisfaction through effective management and ensure tasks are completed correctly on the first attempt. Resolve client problems during the initial visit by automatically designating the most suitable personnel for each assignment, while equipping them with necessary information through customer service integration. The scalable capabilities of Field Service Management bundle essential applications and features into adaptable packages that evolve alongside your business requirements. Eliminate operational barriers, automate processes, and optimize workflows to diminish costs and elevate revenue, all while reducing the burden on both customers and staff. Additionally, improve dispatch deflection rates and foster collaboration between field and customer service, linking these functions with the broader organization for seamless operations. Ultimately, this approach not only enhances efficiency but also fosters a culture of continuous improvement throughout the entire business landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CLogic No 
COZYROC SSIS+ Suite No 
RadiantOne No 

Integrations

3CLogic Yes 
COZYROC SSIS+ Suite Yes 
RadiantOne Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Libel

Founded

1996

Country

France

Website

www.libel.fr/aide-libel-office-entreprise/

Vendor Details

Company Name

ServiceNow

Founded

2003

Country

United States

Website

www.servicenow.com/products/field-service-management.html

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock No 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking No 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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