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Description
Make sure your users receive the information they seek, no matter the time or location. Integrate LibChat and "Ask Us" features into any website, oversee all social media interactions, and harness your institutional knowledge through a robust ticketing system and FAQ creator. LibAnswers offers a complete solution, complete with in-depth analytics! It's as simple as responding to a ticket or inquiry within LibAnswers, utilizing straightforward point-and-click functions. Utilize Filters across various social media platforms to keep abreast of all ongoing discussions. Mark posts for follow-up actions or removal. LibAnswers equips you with all the tools necessary for effective oversight of social media channels. Employed by countless libraries globally—whether operating independently or within a consortial sharing framework—LibChat stands out as the premier chat reference solution. With extensive chat capabilities, numerous embedding options, and seamless integration of reference and helpdesk processes, LibChat is a clear and wise choice for any organization. Overall, it enhances user engagement and improves support efficiency tremendously.
Description
The OPALS Open-source Automated Library System is a robust, collaboratively designed web-based program that stands out as an effective open-source solution. This innovative technology allows users to access various information databases, library collections, and digital archives via the Internet. Numerous institutions, including schools, colleges, research centers, businesses, religious organizations, and library consortia that offer interlibrary loan services, utilize OPALS. Implementing this comprehensive, turnkey system does not require the installation of software or the acquisition of costly computer hardware or licenses. Its “total cost of ownership” is not only sustainable but also exemplifies the benefits of utilizing standards-based, feature-rich web software. OPALS can be hosted and managed on our servers, or we can collaborate with your IT department to facilitate the installation and ongoing support at your location. With a dedicated team of experienced programmers and technical support personnel, the program is continuously updated and maintained, providing a reliable support network that is crucial for public-serving institutions. This versatility in deployment and the strength of community support further enhance OPALS's reputation as an essential resource for libraries and educational organizations alike.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Springshare
Website
www.springshare.com
Vendor Details
Company Name
OPALS
Founded
1985
Country
United States
Website
www.opals-na.org
Product Features
Library Management
Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management
Product Features
Library Management
Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management