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Description
Enhance the performance of your agents and quality assurance team with an advanced intelligence system tailored for contemporary contact centers, a solution that has gained the trust of customer service leaders globally. Ensure that your agents receive the comprehensive feedback and coverage they truly merit, ranging from as little as 1% to a complete 100%. Experience real-time monitoring of conversations along with immediate assistance, while benefiting from a profound understanding of dialogue and extensive integrations across your enterprise. Provide your agents with timely access to the right information, enabling them to deliver accurate responses swiftly. Utilize customizable scorecards that work in conjunction with AI analytics to evaluate, rate, and analyze agent performance through an integrated AI-driven quality assurance process. We tackle your most significant challenges in a remote environment, especially when your team is dispersed around the world. As monitoring conversations at scale can be daunting, our AI evaluates interaction effectiveness for crucial business scenarios. This solution ensures that agents can respond to inquiries within seconds, delivering real-time answers drawn from your entire enterprise resource stack, ultimately transforming the landscape of customer support. With such tools in place, your agents will be empowered to excel in their roles, ensuring a seamless experience for your customers.
Description
Automated note-taking and tailored meeting summaries, combined with real-time coaching and answer suggestions for customer inquiries, are essential for enhancing efficiency. Maintaining a clean and current database is crucial during non-sales periods to avoid distractions from note-taking and toggling between customer interactions and knowledge resources. Attention to detail is vital, particularly in sales, where minor nuances can turn a defeat into a victory. Increase your likelihood of securing a meeting from the initial call by developing an effective interview guide while summarizing the candidates' responses. Instantly generate an SEO-friendly webpage following your podcast session. Discover hidden insights within your interviews and swiftly grasp the feedback and emotions that truly count. Record every virtual meeting and VoIP conversation, annotate with notes and screenshots, and adhere to established protocols. Organize your notes systematically to enhance meeting outcomes. Achieve a comprehensive understanding of any call in under two minutes through transcription, topic identification, and sentiment analysis, thus streamlining your communication process even further.
API Access
Has API
API Access
Has API
Integrations
Aircall
Five9
Google Drive
Google Meet
Microsoft Teams
NetSuite
Ringover
Salesforce
Seismic Learning
Slack
Integrations
Aircall
Five9
Google Drive
Google Meet
Microsoft Teams
NetSuite
Ringover
Salesforce
Seismic Learning
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Level AI
Country
United States
Website
thelevel.ai/
Vendor Details
Company Name
Noota
Country
France
Website
www.noota.io
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Meeting
Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management