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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lessonflow is a platform designed to streamline the collection, storage, sharing, and reuse of lessons learned in a standardized way. Adopting Lessonflow for capturing and disseminating lessons learned can significantly reduce costs for organizations by leveraging past experiences and successes instead of repeating past mistakes. The outcome is an improved work process, better decision-making, increased performance, and better profitability. Lessonflow's interface is user-friendly and intuitive, ensuring that employees easily engage with it. It has a high adoption rate and low implementation costs when compared to other lessons learned software available. Lessonflow goes beyond being a standard lessons learned database, as it is a lessons learned management system that provides a structured approach for capturing, organizing, and acting on lessons learned. This comprehensive system not only stores information in a database but also facilitates reviewing, sharing, and integrating lessons learned into future projects.

Description

Implementing enterprise knowledge management software enhances support capabilities by leveraging AI to optimize both agent-driven and self-service assistance. Foster a culture of knowledge sharing that significantly elevates the customer experience while distributing knowledge throughout your organization. Equip every team member with access to a centralized repository where they can both contribute to and access crucial support information. This approach facilitates a rich, multi-channel experience for users. By integrating AI-driven search functionalities, intuitive designs, gamification elements, and federated content from various sources, you can ensure an exceptional experience for customers. Maintain high engagement levels by regularly updating your knowledge base and identifying any gaps that may exist. Additionally, interactive dashboards provide valuable insights into the overall health of your knowledge repository, along with data regarding its usage, effectiveness, and overall adoption. Ultimately, a well-managed knowledge base not only improves support but also empowers users to collaborate more effectively.

API Access

Has API

API Access

Has API

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lessons Learned Solutions

Country

United Kingdom

Website

lessonslearnedsolutions.com

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/rightanswers/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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