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Description
Streamline the payment experience for your marketplace with a secure, compliant, and adaptable solution designed specifically for product, service, and financial marketplaces across Europe. Regardless of whether your platform operates in a B2B, B2C, or C2C framework, managing payments has become remarkably straightforward. Transform and digitize the interactions between businesses, customers, and users alike. Provide an extensive array of payment options customized to meet the preferences of your clientele. Guarantee compliance, ensure proper merchant identification, and facilitate secure transactions seamlessly. Enhance the purchasing process for products and services among your users while efficiently managing your commissions and tracking cash flows in real-time. Additionally, simplify the connection between investors and project promoters by entrusting the regulatory aspects to us, allowing you to focus on optimizing equity investments for both start-ups and SMEs. Finally, create a secure link between donors and fundraisers by ensuring a fully compliant process for collecting and transferring funds to beneficiaries. This comprehensive approach not only enhances user experience but also fosters trust and efficiency within the marketplace ecosystem.
Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Acrobat Sign
No
Atlar
Yes
Crowdsofts
Yes
Hyperise
No
Kreezalid
Yes
LiveChat
No
Microsoft Outlook
No
NMI Merchant Central
No
Refold
No
SCND
Yes
Integrations
Adobe Acrobat Sign
Yes
Atlar
No
Crowdsofts
No
Hyperise
Yes
Kreezalid
No
LiveChat
Yes
Microsoft Outlook
Yes
NMI Merchant Central
Yes
Refold
Yes
SCND
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lemonway
Founded
2007
Country
France
Website
www.lemonway.com/en/
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Product Features
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
No
Debit Card Support
No
Gift Card Management
No
Mobile Payments
No
Online Payments
No
POS Transactions
No
Receipt Printing
No
Recurring Billing
No
Signature Capture
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes