Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your team's capabilities by transforming the training experience into something engaging and effective. With Lemonade's challenge-driven simulators, you can equip your frontline staff to become enthusiastic digital product champions, ultimately boosting customer adoption rates. By immersing employees in realistic scenarios, you empower them to enhance any negotiation and deliver exceptional customer service. This approach ensures they can confidently promote products while minimizing the risk of negative customer interactions. Ultimately, a well-trained workforce leads to increased satisfaction for both employees and customers alike.
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Cider
Yes
Flamingo Resident Retention
Yes
Moby
Yes
SmartCompliance
Yes
Integrations
Cider
No
Flamingo Resident Retention
No
Moby
No
SmartCompliance
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lemonade
Founded
2018
Country
Canada
Website
lemonadelxp.com
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Product Features
Employee Engagement
Benchmarking
Yes
Cultural Alignment
No
Employee Awards
No
Employee Guides
Yes
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
Yes
Performance Management
No
Pulse Surveys
No
Gamification
Badge Management
Yes
Collaboration Tools
No
Contest Management
No
Feedback Management
Yes
For Call Centers
Yes
For Developers
No
For Education
No
For Onboarding
Yes
For Sales
Yes
Goal Setting / Tracking
Yes
Leaderboards / Activity Tracking
Yes
Performance Metrics
Yes
Rewards Management
No
Learning Experience Platforms
Built-in Course Authoring
Yes
Content Sharing
No
Employee Portal
Yes
Gamification
Yes
Microlearning
Yes
Mobile Learning
Yes
Multi-User Collaboration
Yes
Recommendations
Yes
Reporting/Analytics
Yes
Self-Service Content Curation
Yes
Social Learning
Yes
Third Party Course Library
No
Learning Management Systems (LMS)
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Corporate / Business
Yes
Customizable
No
Gamification
Yes
Learner Portal
Yes
Mobile Learning
Yes
Open Source
No
SCORM Compliance
Yes
Synchronous Learning
Yes
Video Conferencing
No
eCommerce
No
eLearning Companies
No
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
Yes
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
No
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes