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Description

Enhance your team's capabilities by transforming the training experience into something engaging and effective. With Lemonade's challenge-driven simulators, you can equip your frontline staff to become enthusiastic digital product champions, ultimately boosting customer adoption rates. By immersing employees in realistic scenarios, you empower them to enhance any negotiation and deliver exceptional customer service. This approach ensures they can confidently promote products while minimizing the risk of negative customer interactions. Ultimately, a well-trained workforce leads to increased satisfaction for both employees and customers alike.

Description

The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cider Yes 
Flamingo Resident Retention Yes 
Moby Yes 
SmartCompliance Yes 

Integrations

Cider No 
Flamingo Resident Retention No 
Moby No 
SmartCompliance No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lemonade

Founded

2018

Country

Canada

Website

lemonadelxp.com

Vendor Details

Company Name

Performax

Founded

2015

Country

United States

Website

www.performax360.com

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides Yes 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs Yes 
Performance Management No 
Pulse Surveys No 

Gamification

Badge Management Yes 
Collaboration Tools No 
Contest Management No 
Feedback Management Yes 
For Call Centers Yes 
For Developers No 
For Education No 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management No 

Learning Experience Platforms

Built-in Course Authoring Yes 
Content Sharing No 
Employee Portal Yes 
Gamification Yes 
Microlearning Yes 
Mobile Learning Yes 
Multi-User Collaboration Yes 
Recommendations Yes 
Reporting/Analytics Yes 
Self-Service Content Curation Yes 
Social Learning Yes 
Third Party Course Library No 

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning Yes 
Video Conferencing No 
eCommerce No 
eLearning Companies No 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation Yes 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting Yes 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Alternatives

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