Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
LeaseHawk leverages advanced Artificial Intelligence (AI) technology tailored for the apartment sector to enhance prospect tracking, streamline marketing efforts, and expedite lease agreements. This innovative solution integrates artificial intelligence and natural language processing to benefit property management firms and owners alike. With LeaseHawk, you can connect your property's incoming calls to specific advertisements, websites, social media platforms, and traditional marketing initiatives. The platform provides valuable insights into which channels yield the highest number of prospects and leads through its AI capabilities. Additionally, it allows you to analyze caller patterns by accessing live call recordings and analytics, giving you the tools to understand what motivates leads to reach out to your properties. You can also assess the performance of your leasing agents, as LeaseHawk offers a more effective approach than traditional secret shopper services by evaluating agent performance on every initial call from prospective renters. This comprehensive analysis not only helps in identifying strengths and weaknesses but also enables property managers to implement targeted training and improvements for their teams.
Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Calabrio Quality Management
No
IBM Apptio
No
Rent Dynamics
Yes
Rent Manager
Yes
Integrations
Calabrio Quality Management
Yes
IBM Apptio
Yes
Rent Dynamics
No
Rent Manager
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
LeaseHawk
Founded
2012
Country
United States
Website
www.leasehawk.com
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
Real Estate CRM
Campaign Management
Yes
Client / Property Matching
No
Contact Management
Yes
Dashboard
No
Email Marketing
No
Interaction Tracking
Yes
Lead Management
Yes
Property Alerts
No
Referral Tracking
No
Segmentation
No
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
No
Owner Portal
No
Tax Management
No
Tenant Management
No
Tenant Portal
No
Tenant Screening
No
Vacancy Tracking
No
Website Management
No
Product Features
Quality Management
Audit Management
No
Complaint Management
No
Compliance Management
No
Corrective and Preventive Actions (CAPA)
No
Defect Tracking
No
Document Control
No
Equipment Management
No
ISO Standards Management
No
Maintenance Management
No
Risk Management
No
Supplier Quality Control
No
Training Management
No