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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Data permeates every aspect of our lives, yet only the data that propels meaningful actions holds real significance. LeadScale offers unparalleled advantages for businesses by harnessing personal data to uncover opportunities sooner, thereby enhancing revenue generation on a large scale. Our approach merges advanced technology with specialized knowledge, creating a cohesive solution that empowers companies to take control of their entire data process, from initial engagement to deepening relationships. Founded on robust principles of transparency and accuracy, the LeadScale Engine optimizes data input quality, ensuring the delivery of polished, validated, and consented personal information. We leverage our expertise in infrastructure alongside an understanding of regulatory and organizational dynamics to facilitate seamless data movement and automate the most effective next steps throughout every phase of the customer journey. This comprehensive strategy not only improves efficiency but also fosters a deeper connection between businesses and their customers.

Description

OpenText Core Journey transforms customer experience by capturing real-time event data and turning it into actionable insights for marketing and CX teams. Its integrated analytics reveal patterns across channels, allowing organizations to break down silos and understand customer behavior at a deeper level. With AI-enhanced orchestration, the platform automatically triggers personalized messages and actions based on contextual signals. The cloud-native design supports rapid deployment, fast iteration, and enterprise scalability. Business users benefit from intuitive tools that require no coding, making journey mapping and automation more accessible. By visualizing performance and integrating with downstream systems, Core Journey helps teams align around shared customer goals. Its ability to personalize every moment improves loyalty and strengthens overall digital engagement. The result is a smarter, more responsive customer journey strategy rooted in data and continuous optimization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$250 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

LeadScale

Founded

2001

Country

United Kingdom

Website

leadscale.com

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/core-journey

Product Features

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing No 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

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