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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

LazyMonkey provides innovative QR-based solutions for feedback that streamlines the feedback process across industries. Our flagship healthcare feedback system allows hospitals to collect real-time feedback from patients by providing a QR code at the point of service. Patients can scan the QR code and then provide feedback via an intuitive online form. The system collates all feedback data into a dashboard that is easy to understand and can be used by hospital administrators to identify areas for improvement. LazyMonkey's technology is not limited to healthcare. It can be applied in other sectors as well, including public services, banks, retailers, malls, and educational institutions. Our proprietary software integrates seamlessly into existing systems to facilitate unique QR code generation and data collection, as well as dashboard visualization.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Play
Google Translate
Google Workspace
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Jira
Salesforce
Skype
Slack
Stackreaction
Telegram
WeChat
WhatsApp
Zapier

Integrations

Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Play
Google Translate
Google Workspace
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Jira
Salesforce
Skype
Slack
Stackreaction
Telegram
WeChat
WhatsApp
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Mindrops

Founded

2016

Country

India

Website

www.mindrops.com

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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