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Description

LateShipment.com is driven by a single mission: to make shipping more transparent. We understand that shipping companies, even though they pay for shipping, have little control over their carriers and work to rectify that imbalance. Our innovative delivery management solutions enable retailers to seamlessly create post-purchase experiences. Meanwhile, our automated parcel audit solutions improve performance accountability and help businesses recover millions in shipping refunds.

Description

For ecommerce retailers, shipment data only matters if it leads to the right customer or operational response. WISMOlabs brings order details, carrier activity, timing, customer context, and retailer-defined policies together before choosing what happens next. Depending on the situation, the platform can send or suppress an email or SMS update, change a branded tracking page, trigger a webhook, or route work into another system. The result is more than package tracking. CX, support, and ecommerce operations teams receive live delivery visibility, exception handling, analytics, configurable communications, returns management, and delivery-aware review orchestration in one post-purchase platform. Typical customers report 70-90% fewer "Where is my order?" inquiries. WISMOlabs fits brands processing roughly 500-20,000 or more monthly shipments and connects with Shopify, BigCommerce, WooCommerce, and Magento, as well as API-based and custom implementations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Klaviyo Yes 
Adobe Commerce No 
BigCommerce No 
Foursixty No 
Magento No 
Salesforce No 
Shopify No 
Shopify Plus No 
WooCommerce No 

Integrations

Klaviyo Yes 
Adobe Commerce Yes 
BigCommerce Yes 
Foursixty Yes 
Magento Yes 
Salesforce Yes 
Shopify Yes 
Shopify Plus Yes 
WooCommerce Yes 

Pricing Details

Please schedule a free call with us to learn more about pricing.
Free Trial Yes 
Free Version Yes 

Pricing Details

$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

LateShipment Inc.

Founded

2012

Country

United States

Website

www.lateshipment.com

Vendor Details

Company Name

WISMOlabs

Founded

2018

Country

United States

Website

wismolabs.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Parcel Audit

Auditing & Claim Filing Services Yes 
Automated Audit Yes 
Automated Claim Filing Yes 
Carrier Invoice Auditing Yes 
Cost Recovery Reporting Yes 
Data Import No 
Exceptions Management Yes 
Package Analytics Yes 
Predictive Analytics Yes 
Shipping Monitoring Yes 
Shipping Optimization Yes 
Third Party Management Yes 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Alternatives

Alternatives