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features
design
support

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Description

LateShipment.com is driven by a single mission: to make shipping more transparent. We understand that shipping companies, even though they pay for shipping, have little control over their carriers and work to rectify that imbalance. Our innovative delivery management solutions enable retailers to seamlessly create post-purchase experiences. Meanwhile, our automated parcel audit solutions improve performance accountability and help businesses recover millions in shipping refunds.

Description

Engaging post-purchase order tracking, messaging and returns experiences will build loyalty. Narvar can help you, no matter if you are a new direct-to-consumer brand, or a multinational powerhouse. To increase conversion, you can set clear delivery expectations using predictive delivery dates. To increase consumer engagement and generate incremental revenue, deliver contextual, on-brand order tracking experiences. Multi-channel, on-brand messaging designed to drive engagement will make every moment count in the consumer's journey. You can provide returns experiences that are unparalleled in convenience for consumers while reducing costs and capturing revenue. We have offices across North America, Europe and Asia Pacific to serve our global retailers. Our headquarters is located in San Francisco Bay Area. Set clear delivery expectations prior to purchase to build confidence and increase revenue.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Accumula No 
Adobe Target No 
Appbrew No 
Canopy No 
Chatdesk No 
DPD No 
FedEx Ship Manager No 
IBM Cloud No 
Klaviyo Yes 
Magento No 
Microsoft Dynamics 365 No 
Oracle Cloud Infrastructure No 
Oracle Responsys No 
Reflektion No 
SAP Cloud Platform No 
Salesforce Agentforce Commerce No 
Salesforce Agentforce Service No 
ShipEak No 
Shopify Plus No 
Vibes No 

Integrations

Accumula Yes 
Adobe Target Yes 
Appbrew Yes 
Canopy Yes 
Chatdesk Yes 
DPD Yes 
FedEx Ship Manager Yes 
IBM Cloud Yes 
Klaviyo No 
Magento Yes 
Microsoft Dynamics 365 Yes 
Oracle Cloud Infrastructure Yes 
Oracle Responsys Yes 
Reflektion Yes 
SAP Cloud Platform Yes 
Salesforce Agentforce Commerce Yes 
Salesforce Agentforce Service Yes 
ShipEak Yes 
Shopify Plus Yes 
Vibes Yes 

Pricing Details

Please schedule a free call with us to learn more about pricing.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LateShipment Inc.

Founded

2012

Country

United States

Website

www.lateshipment.com

Vendor Details

Company Name

Narvar

Founded

2012

Country

United States

Website

corp.narvar.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Parcel Audit

Auditing & Claim Filing Services Yes 
Automated Audit Yes 
Automated Claim Filing Yes 
Carrier Invoice Auditing Yes 
Cost Recovery Reporting Yes 
Data Import No 
Exceptions Management Yes 
Package Analytics Yes 
Predictive Analytics Yes 
Shipping Monitoring Yes 
Shipping Optimization Yes 
Third Party Management Yes 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Product Features

Returns Management

3PL / ERP Integration Yes 
Automated Exchanges Yes 
Branded Experience Yes 
Custom Return Policy Yes 
Inventory Management Yes 
One-Click Returns Processing Yes 
Returns Analytics Yes 
Shopper Self-Service Yes 
Smart Data Collection Yes 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight Yes 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Alternatives

Alternatives