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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.

Description

It addresses the needs for data compliance and safeguards against data loss for both businesses and individuals, targeting files that are distributed across various hard drives. It operates seamlessly on local drives, shared drives, and cloud storage options. With the introduction of Confidential 1.2.31, we have integrated regular expression-based searches with content searches from Confidential 1.2, allowing you to command Confidential to "scan my disks and automatically label any data resembling a credit card number, email address, invoice number, names from a specific list, or any other pattern defined by a regular expression." This capability can significantly aid in achieving GDPR compliance for unstructured data; once you've removed customer information from your databases, this tool will assist in locating any remnants of your customers' data across all files stored on your local and shared drives, making it an invaluable asset for data management. Additionally, the enhanced search functionality ensures that no sensitive information slips through the cracks, fortifying your organization’s commitment to data privacy and protection.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace No 
Dixa Yes 
Flip Yes 
Intercom Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

Azure Marketplace Yes 
Dixa No 
Flip No 
Intercom No 
Salesforce No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$40.00/year/user
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lang.ai

Country

Spain

Website

www.lang.ai/

Vendor Details

Company Name

Tag Forge

Founded

2009

Country

Denmark

Website

www.confidential.tech/

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

GDPR Compliance

Access Control No 
Consent Management No 
Data Mapping No 
Incident Management No 
PIA / DPIA No 
Policy Management No 
Risk Management No 
Sensitive Data Identification No 

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