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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.

Description

Bipp's cloud BI platform, built on the innovative bippLang data modeling language, was crafted specifically for SQL and data analysts from its inception. It enhances productivity for teams, equipping businesses to make quicker and more informed decisions. The bippLang data modeling language simplifies SQL queries by enabling the creation of reusable, intricate data models that incorporate custom columns and dynamic sub-queries. With Git-based version control, analysts can work collaboratively, ensuring that all data models and SQL queries are consistently backed up. The always-free version provides access to a robust BI platform with professional support at no charge. In-database analytics eliminates the need to transfer data to another system, accelerating access and yielding real-time results. The auto-SQL generator intelligently utilizes defined joins in the data model to determine which tables to combine and dynamically generates sub-queries based on the context. Furthermore, the single source of truth data models guarantee that every individual in the organization relies on identical data for their business decisions, fostering consistency and reliability across the board. This comprehensive approach not only enhances collaboration but also solidifies the foundation for smarter strategic planning.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Redshift No 
Flip Yes 
Git No 
Google Cloud Platform No 
Hive Data No 
Impala No 
Intercom Yes 
Kylo No 
Microsoft Excel No 
MongoDB No 
MySQL No 
Oracle Cloud Infrastructure No 
PostgreSQL No 
SQL Server No 
Salesforce Yes 
Snowflake No 
Teradata VantageCloud No 
Zendesk Yes 

Integrations

Amazon Redshift Yes 
Flip No 
Git Yes 
Google Cloud Platform Yes 
Hive Data Yes 
Impala Yes 
Intercom No 
Kylo Yes 
Microsoft Excel Yes 
MongoDB Yes 
MySQL Yes 
Oracle Cloud Infrastructure Yes 
PostgreSQL Yes 
SQL Server Yes 
Salesforce No 
Snowflake Yes 
Teradata VantageCloud Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lang.ai

Country

Spain

Website

www.lang.ai/

Vendor Details

Company Name

bipp analytics

Founded

2017

Country

United States

Website

bipp.io

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Data Preparation

Collaboration Tools No 
Data Access No 
Data Blending No 
Data Cleansing No 
Data Governance No 
Data Mashup No 
Data Modeling No 
Data Transformation No 
Machine Learning No 
Visual User Interface No 

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