Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
Bipp's cloud BI platform, built on the innovative bippLang data modeling language, was crafted specifically for SQL and data analysts from its inception. It enhances productivity for teams, equipping businesses to make quicker and more informed decisions. The bippLang data modeling language simplifies SQL queries by enabling the creation of reusable, intricate data models that incorporate custom columns and dynamic sub-queries. With Git-based version control, analysts can work collaboratively, ensuring that all data models and SQL queries are consistently backed up. The always-free version provides access to a robust BI platform with professional support at no charge. In-database analytics eliminates the need to transfer data to another system, accelerating access and yielding real-time results. The auto-SQL generator intelligently utilizes defined joins in the data model to determine which tables to combine and dynamically generates sub-queries based on the context. Furthermore, the single source of truth data models guarantee that every individual in the organization relies on identical data for their business decisions, fostering consistency and reliability across the board. This comprehensive approach not only enhances collaboration but also solidifies the foundation for smarter strategic planning.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Redshift
No
Flip
Yes
Git
No
Google Cloud Platform
No
Hive Data
No
Impala
No
Intercom
Yes
Kylo
No
Microsoft Excel
No
MongoDB
No
Integrations
Amazon Redshift
Yes
Flip
No
Git
Yes
Google Cloud Platform
Yes
Hive Data
Yes
Impala
Yes
Intercom
No
Kylo
Yes
Microsoft Excel
Yes
MongoDB
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
bipp analytics
Founded
2017
Country
United States
Website
bipp.io
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No
Data Preparation
Collaboration Tools
No
Data Access
No
Data Blending
No
Data Cleansing
No
Data Governance
No
Data Mashup
No
Data Modeling
No
Data Transformation
No
Machine Learning
No
Visual User Interface
No