Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.

Description

Shade is an innovative file storage solution designed exclusively for post-production teams. It integrates the capabilities of conventional tools such as LucidLink, Frame.io, and Iconik into a single cohesive platform, allowing teams to efficiently store, collaborate on, and quickly locate every clip. Featuring advanced AI-driven auto-tagging, facial recognition for searching, and secure delivery for clients, Shade removes the cumbersome manual organization that often hinders productivity. This platform is utilized by studios and production companies to significantly reduce search times, expedite the onboarding of editors, and foster seamless collaboration among remote teams. With the trust of leading businesses and a user base exceeding 100,000 production companies and creative teams in both the U.S. and Europe, Shade is revolutionizing the post-production workflow. Its unique blend of functionality and efficiency makes it a standout choice in the industry.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Dixa Yes 
Flip Yes 
Intercom Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

Dixa No 
Flip No 
Intercom No 
Salesforce No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Lang.ai

Country

Spain

Website

www.lang.ai/

Vendor Details

Company Name

Shade Inc

Founded

2022

Country

United States

Website

shade.inc/

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Digital Asset Management

Asset Categorization No 
Asset Library No 
Asset Sharing No 
Brand Control No 
Customizable Branding No 
File Conversion No 
Metadata Management No 
Mobile App No 
Reporting/Analytics No 
Search Within Document No 
Search/Filter No 
Version Control No 
Watermarking No 
Workflow Management No 

Alternatives

LangGraph Reviews

LangGraph

LangChain

Alternatives

Shade/Shape Reviews

Shade/Shape

RE:Vision Effects
Redshift Reviews

Redshift

Maxon