Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
Artificial intelligence (AI) and computer vision play a crucial role in enhancing manufacturing processes by training systems to ensure product quality, guiding robots for autonomous movement and safety protocols, and equipping cameras to monitor and analyze retail traffic, identify various car types and colors, recognize food items in a refrigerator, or generate 3D models from video footage. Additionally, these advanced technologies utilize algorithms to forecast sales, uncover relationships between different metrics and publications, and facilitate business growth, as well as categorize customers to tailor personalized offers, interpret and visualize data, and extract key information from text and video content. Techniques such as data mining, regression analysis, classification, correlation, and cluster analysis, along with decision trees and prediction models, are employed alongside neural networks to optimize outcomes. Furthermore, text analysis encompasses classification, comprehension, summarization, auto-tagging, named-entity recognition, and sentiment analysis while also enabling comparison for text similarity, dialog systems, and question-answering frameworks. Image and video processing is further enhanced through detection, segmentation, recognition, recovery, and the generation of new visual content, showcasing the vast potential of AI in various domains. This multifaceted application of AI not only streamlines operations but also opens up new avenues for innovation and efficiency in multiple industries.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Dixa
No
Flip
No
Intercom
No
Salesforce
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
PureMind
Founded
2017
Country
Russian Federation
Website
puremind.tech/
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No