Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
The service automates the work with address data, reviews, and search engines on online maps, review sites, Google Tripadvisor and 50+ other platforms. You can work from a single window. Review activator for rating increase. ChatGPT and Autoresponses to increase response speed.
API Access
Has API
Yes
API Access
Has API
No
Integrations
1C:Enterprise
No
Dixa
Yes
Flip
Yes
Google Maps
No
Intercom
Yes
Salesforce
Yes
Tripadvisor
No
WhatsApp
No
Zendesk
Yes
iiko
No
Integrations
1C:Enterprise
Yes
Dixa
No
Flip
No
Google Maps
Yes
Intercom
No
Salesforce
No
Tripadvisor
Yes
WhatsApp
Yes
Zendesk
No
iiko
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
Pointer
Founded
2019
Country
Russia
Website
pntr.io
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Local Marketing
Advertising Management
No
CRM
Yes
Email Marketing
Yes
Feedback Management
Yes
Live Chat
No
NAP Management (Name/Address/Phone)
No
Online Listings Management
Yes
PR Management
No
Reporting / Analytics
Yes
Review Management
Yes
SEO Management
Yes
Social Media Management
No
Store Locator
Yes
Website Management
No