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Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
Netra serves as a robust platform designed for AI agents to monitor, assess, simulate, and enhance the decisions made by these agents, allowing for confident deployments and proactive identification of regressions prior to user exposure. Built on OpenTelemetry, SOC2 Type II certified, and compliant with GDPR and HIPAA.
Key Features
1. Observability: Comprehensive tracing capabilities that capture every step of multi-agent, multi-step, and multi-tool processes, detailing inputs, outputs, timings, and costs for each reasoning step, LLM invocation, and tool use.
2. Evaluation: Automated quality assessment for each agent decision, utilizing integrated scoring rubrics, custom evaluations with LLMs and code reviewers, online assessments using live traffic, and continuous integration gates to prevent regressions.
3. Simulation: Evaluate agents under the stress of thousands of both real and synthetic scenarios before they go live. This includes using varied personas, conducting A/B tests against baseline performances, and quantifying confidence levels prior to any user interaction.
4. Prompt Management: Each prompt is versioned, compared, tracked for lineage, and safeguarded against rollbacks, ensuring that every production response can be traced back to its precise prompt version, thereby enhancing accountability and control.
Netra is built on OpenTelemetry, making it compatible with any OTLP-compliant backend and ensuring teams can get started with just 2 to 3 lines of code. It integrates with 14+ LLM providers including OpenAI, Anthropic, Google Gemini, and AWS Bedrock, and 12+ AI frameworks including LangChain, LangGraph, CrewAI, and LlamaIndex.
The platform is SOC2 Type II certified and compliant with GDPR and HIPAA, with strict US and EU data residency
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
CrewAI
No
Dixa
Yes
Flip
Yes
Intercom
Yes
LangChain
No
LlamaIndex
No
OpenTelemetry
No
Salesforce
Yes
Zendesk
Yes
Integrations
CrewAI
Yes
Dixa
No
Flip
No
Intercom
No
LangChain
Yes
LlamaIndex
Yes
OpenTelemetry
Yes
Salesforce
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
Netra
Founded
2025
Website
getnetra.ai/
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
