Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
Uncover, monitor, and safeguard your vulnerable assets effectively. By supplying us with key details, like your company domain(s), we utilize 'NVADR' to unveil your perimeter attack landscape and keep an eye out for potential sensitive data breaches. A thorough evaluation of vulnerabilities is conducted on the identified assets, pinpointing security concerns that could have a real-world impact. We maintain constant vigilance over the web for any leakage of code or confidential information, promptly alerting you if any data pertaining to your organization is compromised. A comprehensive report featuring analytics, statistics, and visual representations of your organization's attack surface is generated. Leverage our Asset Discovery Platform, NVADR, to thoroughly identify your Internet-facing assets. Discover verified shadow IT hosts along with their in-depth profiles and efficiently manage your assets in a Centrally Managed Inventory, enhanced by auto-tagging and classification. Stay informed with notifications regarding newly identified assets and the potential attack vectors that may jeopardize them, ensuring you are always one step ahead in protecting your organization. This proactive approach empowers your team to respond swiftly to emerging threats.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Dixa
Yes
Flip
Yes
Google Cloud Platform
No
IBM Cloud
No
Intercom
Yes
Microsoft Azure
No
Salesforce
Yes
Slack
No
Zendesk
Yes
Integrations
Amazon Web Services (AWS)
Yes
Dixa
No
Flip
No
Google Cloud Platform
Yes
IBM Cloud
Yes
Intercom
No
Microsoft Azure
Yes
Salesforce
No
Slack
Yes
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
RedHunt Labs
Founded
2019
Country
United Kingdom
Website
redhuntlabs.com/nvadr
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Cloud Security
Antivirus
No
Application Security
No
Behavioral Analytics
No
Encryption
No
Endpoint Management
No
Incident Management
No
Intrusion Detection System
No
Threat Intelligence
No
Two-Factor Authentication
No
Vulnerability Management
No