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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.

Description

Guardrails play an essential role in the upkeep of AI systems, and LangWatch serves to protect both you and your organization from the risks of disclosing sensitive information, prompt injection, and potential AI misbehavior, thereby safeguarding your brand from unexpected harm. For businesses employing integrated AI, deciphering the interactions between AI and users can present significant challenges. To guarantee that responses remain accurate and suitable, it is vital to maintain consistent quality through diligent oversight. LangWatch's safety protocols and guardrails effectively mitigate prevalent AI challenges, such as jailbreaking, unauthorized data exposure, and irrelevant discussions. By leveraging real-time metrics, you can monitor conversion rates, assess output quality, gather user feedback, and identify gaps in your knowledge base, thus fostering ongoing enhancement. Additionally, the robust data analysis capabilities enable the evaluation of new models and prompts, the creation of specialized datasets for testing purposes, and the execution of experimental simulations tailored to your unique needs, ensuring that your AI system evolves in alignment with your business objectives. With these tools, businesses can confidently navigate the complexities of AI integration and optimize their operational effectiveness.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dixa Yes 
Flip Yes 
Intercom Yes 
Salesforce Yes 
VoltAgent No 
Zendesk Yes 

Integrations

Dixa No 
Flip No 
Intercom No 
Salesforce No 
VoltAgent Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€99 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lang.ai

Country

Spain

Website

www.lang.ai/

Vendor Details

Company Name

LangWatch

Founded

2023

Country

Netherlands

Website

langwatch.ai

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

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