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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.

Description

Achieve enhanced precision and control through LangGraph, enabling the creation of agents capable of efficiently managing intricate tasks. The LangGraph Platform facilitates the development and scaling of agent-driven applications. With its adaptable framework, LangGraph accommodates various control mechanisms, including single-agent, multi-agent, hierarchical, and sequential flows, effectively addressing intricate real-world challenges. Reliability is guaranteed by the straightforward integration of moderation and quality loops, which ensure agents remain focused on their objectives. Additionally, LangGraph Platform allows you to create templates for your cognitive architecture, making it simple to configure tools, prompts, and models using LangGraph Platform Assistants. Featuring inherent statefulness, LangGraph agents work in tandem with humans by drafting work for review and awaiting approval prior to executing actions. Users can easily monitor the agent’s decisions, and the "time-travel" feature enables rolling back to revisit and amend previous actions for a more accurate outcome. This flexibility ensures that the agents not only perform tasks effectively but also adapt to changing requirements and feedback.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AG-UI No 
Agent Control No 
Amazon Bedrock AgentCore No 
Amazon Web Services (AWS) No 
Apigene No 
Astra DB No 
Avaron AIM No 
BAND No 
Chroma No 
Claude No 
Cohere No 
Convo No 
Crewship No 
Ejentum No 
FastAgency No 
LangChain No 
Liona No 
Mem0 No 
Solarch No 
Zendesk Yes 

Integrations

AG-UI Yes 
Agent Control Yes 
Amazon Bedrock AgentCore Yes 
Amazon Web Services (AWS) Yes 
Apigene Yes 
Astra DB Yes 
Avaron AIM Yes 
BAND Yes 
Chroma Yes 
Claude Yes 
Cohere Yes 
Convo Yes 
Crewship Yes 
Ejentum Yes 
FastAgency Yes 
LangChain Yes 
Liona Yes 
Mem0 Yes 
Solarch Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Open source
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Lang.ai

Country

Spain

Website

www.lang.ai/

Vendor Details

Company Name

LangChain

Founded

2022

Country

United States

Website

www.langchain.com/langgraph

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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