Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
LangGrant seamlessly integrates advanced language models with your operational databases for reliable and governed data insights. Rather than offering isolated responses, it generates enduring, versioned Data Plans that elucidate the methodology and reasoning behind each outcome. Teams can assess, verify, and repurpose these plans while keeping the data intact. A single inquiry can amalgamate information across various databases, and LangGrant automatically adjusts to the unique schemas involved. It is compatible with models such as Claude, OpenAI, and Google Gemini, and accommodates platforms like Snowflake, SQL Server, Oracle, PostgreSQL, BigQuery, Redshift, Azure SQL, Databricks, and MySQL. These Data Plans progress through a structured lifecycle akin to software development (including stages like testing, approval, and staging) with built-in access controls, protection for personally identifiable information, compliance checks, and comprehensive audit trails. By leveraging previously established reasoning instead of incurring costs for each individual query, it enhances cost-effectiveness, fosters collaboration, and strengthens organizational knowledge. This innovative solution comes from the team behind Windocks, which has received recognition from Gartner for its contributions. Ultimately, LangGrant empowers organizations to harness their data more effectively and strategically.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Dixa
No
Flip
No
Intercom
No
Salesforce
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free tier available; custom
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
LangGrant
Country
United States
Website
langgrant.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No