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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

LUNA simplifies the organization, management, and preservation of digital assets with ease. It allows for curated collections to be presented to specific audiences, made available to the general public, or shared among colleagues. The software features a comprehensive range of tools that can be utilized across various roles within organizations of any scale, offered either as Software as a Service (SaaS) or for on-premises deployment. Furthermore, LUNA's visually engaging web-based platform serves as an attractive option compared to traditional digital asset management systems that often prioritize metadata management over the actual assets. This approach not only enhances usability but also ensures that the digital assets are showcased in a way that emphasizes their importance.

Description

SparrowDesk is an innovative customer service platform powered by AI, designed to assist businesses in providing quicker, more intelligent, and scalable support solutions. At the heart of the platform is Luna, the AI Agent, which can automatically resolve up to 60% of incoming tickets, ensuring that customers receive immediate assistance around the clock while significantly alleviating the workload of support teams. Additionally, the Luna Copilot operates seamlessly within the inbox, delivering AI-enhanced ticket summaries, intelligent response suggestions, and swift access to knowledge bases to boost both efficiency and precision for agents. SparrowDesk integrates communications from email and live chat into a cohesive workspace, preserving the context of every interaction for a more holistic approach to customer service. Customers are also empowered with self-service portals that feature relevant articles, effectively reducing the overall volume of tickets. Managers benefit from real-time insights through customizable dashboards and reports, allowing them to monitor SLA compliance, agent performance, and emerging patterns in support inquiries. Furthermore, the platform includes a no-code workflow builder that enables teams to automate mundane tasks and standardize procedures without the need for extensive technical expertise, fostering a more agile and responsive customer service environment. Overall, SparrowDesk enhances both the customer experience and the operational efficiency of support teams.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Attio No 
Delinea Cloud Access Controller Yes 
Gmail No 
HubSpot CRM No 
Linear No 
Pipedrive No 
Salesforce No 
Shopify No 
Slack No 
SparrowCRM No 
SurveySparrow No 
WhatsApp No 

Integrations

Attio Yes 
Delinea Cloud Access Controller No 
Gmail Yes 
HubSpot CRM Yes 
Linear Yes 
Pipedrive Yes 
Salesforce Yes 
Shopify Yes 
Slack Yes 
SparrowCRM Yes 
SurveySparrow Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$16/seat/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Luna Imaging

Founded

1993

Country

United States

Website

www.lunaimaging.com/software

Vendor Details

Company Name

SparrowDesk

Founded

2017

Country

United States

Website

www.sparrowdesk.com

Product Features

Digital Asset Management

Asset Categorization Yes 
Asset Library Yes 
Asset Sharing Yes 
Brand Control No 
Customizable Branding Yes 
File Conversion No 
Metadata Management Yes 
Mobile App No 
Reporting/Analytics Yes 
Search Within Document Yes 
Search/Filter Yes 
Version Control No 
Watermarking No 
Workflow Management Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

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