Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
LUCID Messenger stands out as the pioneering two-way SMS solution tailored specifically for hotels. When integrated with LUCID PROMIS Hotel Management Software (PMS), it supports a comprehensive range of features, ensuring seamless communication. Furthermore, LUCID Messenger can be connected to various other PMS platforms to enable essential functions such as sending reservation confirmations and executing SMS marketing initiatives. Depending on the PMS utilized, an array of additional features can be activated. The system can send alerts regarding room positions and occupancy status as well as current Average Room Rate (ARR) figures to in-house managers, with the frequency of these alerts customizable. It automatically transmits Night Audit details, including revenue, occupancy percentage, and ARR, to managers at designated times each day. In-house managers receive notifications about discounts applied, high bills, voided bills, and reservation cancellations. Additionally, guest messages are forwarded directly to their mobile devices, while complaints are promptly routed to the appropriate departments or individuals for resolution. This efficient communication system significantly enhances operational effectiveness within hotel management.
Description
LucidVueCX compiles and evaluates all forms of customer interactions, such as voice calls, social media engagements, online reviews, and more, spanning both digital and live agent platforms. By delving into these in-depth conversations, executives gain a comprehensive understanding of their customer demographics, enabling them to observe, assess, and influence customer dialogues to improve productivity, mitigate risks, and enhance media efficiency. Each interaction from consumers provides valuable feedback and ideas that can drive revenue, yet a significant portion of this input often goes unacknowledged or is buried within siloed KPIs and dispositions, causing critical insights to be overlooked. LucidVueCX's advanced linguistic models automatically scrutinize incoming data, identifying patterns and essential keywords within customer dialogues, thus translating them into deeper insights that can guide CX transformation initiatives. Furthermore, the automated real-time identification of key terms and important remarks from client interactions can act as "early warning" signals for changes in customer sentiment, allowing businesses to adapt proactively. This capability not only enhances responsiveness but also ensures that every customer voice is heard and valued in the overall strategy.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Marketplace
No
Amazon
No
Amazon Web Services (AWS)
No
Microsoft 365
Yes
Microsoft Excel
Yes
YouTube
No
Integrations
AWS Marketplace
Yes
Amazon
Yes
Amazon Web Services (AWS)
Yes
Microsoft 365
No
Microsoft Excel
No
YouTube
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
LUCID
Founded
2001
Country
India
Website
www.lucidpromis.com/hotel-messenger-software/
Vendor Details
Company Name
Ignite Tek
Country
United States
Website
www.ignite-tek.com/lucid.html
Product Features
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No