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Description

We are dedicated to growing your practice. We are a specialist legal answering service that will take care of your calls so you can concentrate on your caseload. LEX focuses on talent and not proximity. This means that we only hire the best candidates and not the most nearby. Our receptionists handle your calls professionally and personally, without the distractions of an open desk or the confinement in a cubicle. LEX provides tools that can help your business become more sustainable, productive, and flexible from anywhere. You can check your messages while you are away from home or in court. Your mobile app and client dashboard are easy, innovative, and accessible. You can save time, increase your client base, and boost your bottom line. There is no waiting and there are no downloads. Invite others to join the room and then log in directly from the browser.

Description

Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zapier Yes 
8am MyCase Yes 
Clio Yes 
Filevine Yes 
Google Calendar Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Law Ruler Yes 
Lawmatics Yes 
PracticePanther Law Practice Software Yes 
Rocket Matter Yes 
Salesforce Yes 
Setmore Yes 
Slack Yes 
WhatsApp Yes 
Zoho CRM Yes 
monday AI work platform Yes 

Integrations

Zapier Yes 
8am MyCase No 
Clio No 
Filevine No 
Google Calendar No 
HubSpot CRM No 
HubSpot Customer Platform No 
Law Ruler No 
Lawmatics No 
PracticePanther Law Practice Software No 
Rocket Matter No 
Salesforce No 
Setmore No 
Slack No 
WhatsApp No 
Zoho CRM No 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$56 per month (20% off deal)
$56 per month (20% off deal for life)
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LEX Reception

Founded

2011

Country

United States and Canada

Website

www.lexreception.com

Vendor Details

Company Name

Moneypenny

Founded

2000

Country

United Kingdom

Website

www.moneypenny.com/us/

Product Features

Answering Services

The top receptionists in the United States adhere to your personalized script, guaranteeing that you won't overlook any calls while allowing you to focus on your core responsibilities.

Call Center

Our skilled receptionists handle your calls with the same professionalism as if they were part of your own team, delivering exceptional service to your customers around the clock.

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Forwarding

Conduct your business from any location as our receptionists effortlessly direct crucial calls to you and your team whenever necessary.

Legal Answering

Our skilled and knowledgeable legal receptionists understand the nuances of representing your law firm effectively. They are dedicated to assisting you in reaching your business objectives by effectively managing inquiries and guaranteeing that your firm is consistently accessible to clients.

Live Chat

Our expert Live Chat representatives, supported by advanced technology, are dedicated to engaging with your web visitors and turning those interactions into loyal customers.

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Managed Live Chat

Our expertly trained Live Chat representatives, along with advanced technology, engage with your website visitors and turn their inquiries into loyal customers.

Virtual Receptionist

Experience the exceptional service of America's top virtual receptionists, who work around the clock as a flawless extension of your team. They are dedicated to handling inquiries and ensuring your customers leave with a smile.

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