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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

LANKAR offers a comprehensive range of financial and management reporting tools, including profit and loss statements, trial balances, balance sheets, journal entries, profit margins, repair history, core tracking, warranty management, credit oversight, marketing analysis, and tailored reporting options. Users can quickly generate professional and easily comprehensible invoices, while effectively managing all aspects related to parts, such as warranties, pricing models, core components, and returns, among others. This platform is specifically crafted to enhance operational efficiency and effectiveness for businesses. By facilitating the creation of estimates and work orders, LANKAR automatically updates customer and vehicle records, supplier transaction logs, inventory management systems, along with accounting and banking activities. Additionally, it grants immediate access to critical reports including Accounts Receivable, Accounts Payable, and Bank Reconciliation, ensuring that businesses have the financial insights they need at their fingertips. Furthermore, LANKAR streamlines workflows, allowing users to focus more on growth and customer satisfaction.

Description

Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Autoflow Yes 
Service-Intel Yes 
Steer Yes 

Integrations

Autoflow No 
Service-Intel No 
Steer No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99/month
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Autogence

Founded

1992

Country

Canada

Website

lankar.com/lankardetails/

Vendor Details

Company Name

KeplaCloud

Founded

2026

Country

United States

Website

keplacloud.com/tech-support-pro

Product Features

Auto Repair

Billing & Invoicing No 
CRM Yes 
Digital Vehicle Inspections (DVI) No 
Inventory Management Yes 
Labor Rates No 
Maintenance Scheduling No 
Parts Management No 
Quotes / Estimates No 
Service History No 
VIN Lookup Yes 
Vehicle Tracking No 
Work Order Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives

No Alternatives
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