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Description
Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.
Description
SmartBip serves as a Middleware/API Gateway, facilitating seamless communication between a retailer's internal systems and both App and Web interfaces, enhancing the efficiency and security of interactions. Founded in 2012 by Alessandro Tiretta, who continues to lend his retail expertise, RetAPPs was established with the vision that traditional brick-and-mortar shops could leverage innovative tools to effectively compete with online retailers, enhancing both customer engagement and loyalty while adapting to the evolving demands of manufacturers. Today's data supports this vision, showcasing the effectiveness of such tools. RetAPPs stands out as the optimal ally for conventional retailers, offering a comprehensive digital solution that guides them through the entire digitization journey, ultimately leading to their success. To achieve this aim, we developed SmartBip, a proprietary technology capable of transforming any point of sale into a versatile multi-channel e-commerce platform, enabling retailers to thrive in a competitive landscape. This innovation not only streamlines operations but also enhances the shopping experience for customers, ensuring that retailers remain relevant in an increasingly digital marketplace.
API Access
Has API
API Access
Has API
Integrations
5X
BOSCO
BlueVenn
Chatdesk
Emotive
Forethought
InsertChat
Kindo
Mailchimp
Octocom
Integrations
5X
BOSCO
BlueVenn
Chatdesk
Emotive
Forethought
InsertChat
Kindo
Mailchimp
Octocom
Pricing Details
$99.00 per month per user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kustomer
Founded
2015
Country
United States
Website
www.kustomer.com
Vendor Details
Company Name
RetAPPs
Founded
2012
Country
Italy
Website
www.retapps.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content