Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Create unforgettable 'love at first sight' moments for your customers across various digital platforms and devices with our Experience Hub. Our versatile hybrid cloud Content Management System enables seamless management, personalization, and distribution of content across an array of channels. You can extend your reach beyond just ecommerce websites and corporate platforms to include mobile applications, social media, IoT devices, voice assistants, kiosks, and digital signage. This solution provides a unified 'source of truth' for all your digital marketing efforts. With DMPM, you can efficiently manage and segment your contacts, launch social media, email, and SMS campaigns, and analyze the effectiveness of your digital marketing strategies. Our AI-powered multi-channel marketing tool helps you meet your brand's performance KPIs effectively. Additionally, curate and oversee all types of media files, including digital artworks, images, videos, architectural designs, presentations, documents, and more. This essential tool significantly aids your organization in its digital transformation journey, ensuring that you stay ahead in the competitive market landscape. Embrace the future of marketing with a solution designed to enhance customer experiences across all touchpoints.
Description
Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$16.50 per user, per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Genuus
Country
India
Website
genuus.io
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/text-analytics/
Product Features
Digital Asset Management
Asset Categorization
Yes
Asset Library
Yes
Asset Sharing
Yes
Brand Control
No
Customizable Branding
Yes
File Conversion
Yes
Metadata Management
Yes
Mobile App
No
Reporting/Analytics
Yes
Search Within Document
No
Search/Filter
Yes
Version Control
Yes
Watermarking
No
Workflow Management
Yes
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No