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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Create unforgettable 'love at first sight' moments for your customers across various digital platforms and devices with our Experience Hub. Our versatile hybrid cloud Content Management System enables seamless management, personalization, and distribution of content across an array of channels. You can extend your reach beyond just ecommerce websites and corporate platforms to include mobile applications, social media, IoT devices, voice assistants, kiosks, and digital signage. This solution provides a unified 'source of truth' for all your digital marketing efforts. With DMPM, you can efficiently manage and segment your contacts, launch social media, email, and SMS campaigns, and analyze the effectiveness of your digital marketing strategies. Our AI-powered multi-channel marketing tool helps you meet your brand's performance KPIs effectively. Additionally, curate and oversee all types of media files, including digital artworks, images, videos, architectural designs, presentations, documents, and more. This essential tool significantly aids your organization in its digital transformation journey, ensuring that you stay ahead in the competitive market landscape. Embrace the future of marketing with a solution designed to enhance customer experiences across all touchpoints.

Description

Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$16.50 per user, per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Genuus

Country

India

Website

genuus.io

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/text-analytics/

Product Features

Digital Asset Management

Asset Categorization Yes 
Asset Library Yes 
Asset Sharing Yes 
Brand Control No 
Customizable Branding Yes 
File Conversion Yes 
Metadata Management Yes 
Mobile App No 
Reporting/Analytics Yes 
Search Within Document No 
Search/Filter Yes 
Version Control Yes 
Watermarking No 
Workflow Management Yes 

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis No 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

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