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Description
Create unforgettable 'love at first sight' moments for your customers across various digital platforms and devices with our Experience Hub. Our versatile hybrid cloud Content Management System enables seamless management, personalization, and distribution of content across an array of channels. You can extend your reach beyond just ecommerce websites and corporate platforms to include mobile applications, social media, IoT devices, voice assistants, kiosks, and digital signage. This solution provides a unified 'source of truth' for all your digital marketing efforts. With DMPM, you can efficiently manage and segment your contacts, launch social media, email, and SMS campaigns, and analyze the effectiveness of your digital marketing strategies. Our AI-powered multi-channel marketing tool helps you meet your brand's performance KPIs effectively. Additionally, curate and oversee all types of media files, including digital artworks, images, videos, architectural designs, presentations, documents, and more. This essential tool significantly aids your organization in its digital transformation journey, ensuring that you stay ahead in the competitive market landscape. Embrace the future of marketing with a solution designed to enhance customer experiences across all touchpoints.
Description
Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$16.50 per user, per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genuus
Country
India
Website
genuus.io
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/text-analytics/
Product Features
Digital Asset Management
Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering