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Description
Contemporary customer service solutions encompass a variety of platforms such as email, chat, inquiry forums, telephone communication, social media, and FAQ sections. Kundo offers a comprehensive suite of tools that integrates all these digital channels into one unified interface, allowing you to maintain a clear overview and exert greater control over customer interactions. We understand that delivering exceptional customer service requires more than simply employing advanced tools; hence, our aim is to support you in every aspect of your customer service journey. To discover our full range of offerings, click here! To maximize your experience with Kundo's products, we assign a dedicated Success Manager who is committed to ensuring your success! This professional will assist you not only in getting started but also in training your entire team, remaining readily available for any questions you may have. Additionally, we collaborate with our partners to offer training sessions focused on optimizing customer interactions through digital channels, enhancing your team's effectiveness even further. Your path to outstanding customer service is just a step away!
Description
With over 17 years of expertise in the digital realm and several years dedicated to research and development, we proudly present WSHOP, a distinctive, versatile, and robust digital commerce SaaS platform. WSHOP consolidates all critical tools necessary for launching your ecommerce ventures alongside the digital transformation of your brick-and-mortar locations. It offers the flexibility to operate in a variety of languages, catalogs, currencies, and tax structures across numerous countries, whether it be 2, 10, 50, or even 195 nations. By utilizing WSHOP, you can eliminate concerns regarding infrastructure, security, or on-demand availability. This cloud-based SaaS solution alleviates your expenses related to provisioning, maintenance, software licenses, installation, and support, allowing you to concentrate on your core business. Historically, WSHOP has been thoughtfully designed with merchants' needs in mind, seamlessly integrating essential tools that empower ecommerce success. Furthermore, WSHOP places a strong emphasis on consumer requirements, striving to create synergies between a brand's physical presence and its digital identity, thereby enhancing overall customer experience.
API Access
Has API
API Access
Has API
Integrations
Alma
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kundo
Country
Sweden
Website
kundo.se
Vendor Details
Company Name
WSHOP
Founded
2018
Country
France
Website
www.wshop.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates