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Description
Contemporary customer service solutions encompass a variety of platforms such as email, chat, inquiry forums, telephone communication, social media, and FAQ sections. Kundo offers a comprehensive suite of tools that integrates all these digital channels into one unified interface, allowing you to maintain a clear overview and exert greater control over customer interactions. We understand that delivering exceptional customer service requires more than simply employing advanced tools; hence, our aim is to support you in every aspect of your customer service journey. To discover our full range of offerings, click here! To maximize your experience with Kundo's products, we assign a dedicated Success Manager who is committed to ensuring your success! This professional will assist you not only in getting started but also in training your entire team, remaining readily available for any questions you may have. Additionally, we collaborate with our partners to offer training sessions focused on optimizing customer interactions through digital channels, enhancing your team's effectiveness even further. Your path to outstanding customer service is just a step away!
Description
Shopmatic is a global eCommerce platform designed to empower individuals and businesses in their online selling endeavors. We stand out as the sole provider that supports the complete online selling ecosystem for our clients. Our services range from helping users create personalized web stores to facilitating their product listings on various marketplaces and social media platforms, while also offering valuable insights into effective online selling strategies. We are dedicated to assisting our customers in navigating all aspects essential for the growth of their enterprises. Our motivation stems from a relentless pursuit of innovation and improvement, which allows us to offer an unparalleled, sophisticated, and seamless business experience right at their fingertips. With strong partnerships with esteemed companies and a team of motivated professionals from diverse backgrounds, Shopmatic is committed to enabling our clients to fulfill their ultimate goal: selling successfully! Moreover, our comprehensive approach ensures that we are always evolving to meet the changing needs of the digital marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
No
Easyship
No
Google Workspace
No
Lazada
No
PayPal
No
Paytm
No
Shopee
No
Integrations
Amazon
Yes
Easyship
Yes
Google Workspace
Yes
Lazada
Yes
PayPal
Yes
Paytm
Yes
Shopee
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$20 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Kundo
Country
Sweden
Website
kundo.se
Vendor Details
Company Name
Shopmatic
Country
Singapore
Website
goshopmatic.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
No
Inventory Management
No
Marketplace Integration
No
Mobile Commerce
No
Order Management
No
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No
