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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Contemporary customer service solutions encompass a variety of platforms such as email, chat, inquiry forums, telephone communication, social media, and FAQ sections. Kundo offers a comprehensive suite of tools that integrates all these digital channels into one unified interface, allowing you to maintain a clear overview and exert greater control over customer interactions. We understand that delivering exceptional customer service requires more than simply employing advanced tools; hence, our aim is to support you in every aspect of your customer service journey. To discover our full range of offerings, click here! To maximize your experience with Kundo's products, we assign a dedicated Success Manager who is committed to ensuring your success! This professional will assist you not only in getting started but also in training your entire team, remaining readily available for any questions you may have. Additionally, we collaborate with our partners to offer training sessions focused on optimizing customer interactions through digital channels, enhancing your team's effectiveness even further. Your path to outstanding customer service is just a step away!

Description

Harness the potential of localized digital marketing through a single tool that allows you to centrally manage the online presence of your retail locations, enhancing efficiency in the process! Spend less time on local digital marketing management, as our platform is designed for seamless integration with various organizational structures, whether centralized, decentralized, or outsourced. This comprehensive solution is geared towards optimizing your time investment, with customized applications specifically tailored for franchisees. Experience a new level of service that is mutually advantageous. The most effective applications are consolidated into a collaborative platform, making customer communication more strategic than ever before. With our suite of applications, you can effortlessly take charge of your local digital marketing efforts. Streamline the management of your point of sale data, enhance your online reputation by effectively handling customer reviews, and boost your visibility through SEO-friendly local pages. Promote your offerings in your area with targeted advertisements on platforms like Google and Facebook, and keep your audience updated by sharing your latest news and promotions on your local pages. Additionally, monitor the performance of your retail locations with the help of interactive reports that provide valuable insights for continuous improvement. The integration of these features empowers you to elevate your marketing strategy and achieve greater success in your local markets.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Google
Google Business Profile
Google Maps
HERE
Instagram
SAP Cloud Platform
Salesforce
Tripadvisor
Waze

Integrations

Facebook
Google
Google Business Profile
Google Maps
HERE
Instagram
SAP Cloud Platform
Salesforce
Tripadvisor
Waze

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kundo

Country

Sweden

Website

kundo.se

Vendor Details

Company Name

Mobilosoft

Country

France

Website

mobilosoft.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Store Locator

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

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