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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Kubaru is a Salesforce-native application tailored to enhance and automate the distribution of leads, cases, and various records within CRM processes. This tool empowers businesses to move away from traditional manual routing by implementing customizable automation that allocates records based on parameters like availability, expertise, geographic location, or current workload. It offers diverse assignment techniques, such as round robin, territory-specific routing, logic-based rules, and skill-oriented matching, ensuring that each record is directed to the most qualified representative. Additionally, Kubaru takes into account scheduling factors, allowing for record assignments that consider out-of-office times, holidays, and user capacity, thus promoting equitable workload distribution. The application further includes features for the automated reassignment of unaddressed records, management of duplicates to keep related items assigned to a single owner, and instant notifications that inform teams right away when new tasks are assigned, thereby enhancing overall efficiency. Overall, Kubaru significantly streamlines CRM operations, making it an invaluable asset for organizations striving for optimized performance.

Description

A comprehensive call center solution designed for enterprises, incorporating features such as IP PBX, call recording, omni-channel capabilities, predictive dialing, and detailed reporting, is ideal for small to medium-sized businesses. This SaaS platform provides all the advantages of the Noda Contact Center, including prioritization for calls and queues and support for various dialing modes: progressive, predictive, and preview. Users can easily create conversation scripts with a user-friendly drag-and-drop graphic designer. The system offers options for full or selective recording of conversations and is fully compliant with PCI DSS. It consolidates communication into a single queue, accommodating multiple channels like Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. Additionally, it features programmable standards for processing contacts based on different criteria and includes call ratings for performance assessment. With its proprietary program-based IP PBX and Softswitch, the solution also offers skill-based routing and distribution, along with load balancing and hot backup functionalities. Moreover, it provides combined statistics from conversation scripts and telephony, featuring over 50 built-in reports that are readily available, alongside real-time online statistics to enhance operational efficiency. This holistic approach ensures that businesses can streamline their communication processes while maximizing productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BVNK No 
Facebook No 
Salesforce Yes 
Telegram No 
Viber No 

Integrations

BVNK Yes 
Facebook Yes 
Salesforce No 
Telegram Yes 
Viber Yes 

Pricing Details

$20 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Kubaru

Founded

2016

Country

United States

Website

kubaru.io

Vendor Details

Company Name

Noda Interaction Platforms

Country

Philippines

Website

nodacontact.com/lite/

Product Features

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

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