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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Leading the industry in safeguarding the complete customer experience, from setting up accounts and logging in to processing payments and handling disputes, this solution effectively minimizes chargebacks, manual assessments, and erroneous declines, resulting in enhanced approval rates and increased revenue. The concept of Identity Trust revolves around determining the reliability of each identity involved in every payment, account creation, and login action. Utilizing AI technology, Kount's Identity Trust Global Network TM integrates trust and fraud indicators from 32 billion interactions each year to combat fraud in real-time while facilitating customized customer experiences. By delivering rapid and precise identity trust evaluations, the system ensures secure payments, account setups, and login processes while mitigating risks associated with digital fraud, chargebacks, and unnecessary manual reviews. Furthermore, this innovative approach significantly decreases the occurrence of false positives, alleviating friction for legitimate customers and allowing businesses to confidently accept more valid orders, which in turn boosts overall revenue and optimizes operational efficiency. Ultimately, the solution empowers organizations to enhance their decision-making process, eliminating uncertainty and streamlining customer interactions.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
AppBilling Yes 
AppHelp Yes 
AppReseller Yes 
AppWise Yes 
BehavioSec Yes 
Bizintel360 Yes 
BlueSnap Yes 
Canopy Yes 
Deck Commerce Yes 
Genesys Cloud CX No 
Gigamon No 
IXOPAY Yes 
InteractionSync No 
Kompliant Yes 
Refold Yes 
Shift4Shop Yes 
TEXT2DRIVE Yes 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
AppBilling No 
AppHelp No 
AppReseller No 
AppWise No 
BehavioSec No 
Bizintel360 No 
BlueSnap No 
Canopy No 
Deck Commerce No 
Genesys Cloud CX Yes 
Gigamon Yes 
IXOPAY No 
InteractionSync Yes 
Kompliant No 
Refold No 
Shift4Shop No 
TEXT2DRIVE No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Kount

Founded

2007

Country

United States

Website

www.kount.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Fraud Detection

Access Security Management Yes 
Check Fraud Monitoring Yes 
Custom Fraud Parameters Yes 
For Banking Yes 
For Crypto No 
For Insurance Industry Yes 
For eCommerce No 
Internal Fraud Monitoring Yes 
Investigator Notes No 
Pattern Recognition Yes 
Transaction Approval Yes 

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