Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Leading the industry in safeguarding the complete customer experience, from setting up accounts and logging in to processing payments and handling disputes, this solution effectively minimizes chargebacks, manual assessments, and erroneous declines, resulting in enhanced approval rates and increased revenue. The concept of Identity Trust revolves around determining the reliability of each identity involved in every payment, account creation, and login action. Utilizing AI technology, Kount's Identity Trust Global Network TM integrates trust and fraud indicators from 32 billion interactions each year to combat fraud in real-time while facilitating customized customer experiences. By delivering rapid and precise identity trust evaluations, the system ensures secure payments, account setups, and login processes while mitigating risks associated with digital fraud, chargebacks, and unnecessary manual reviews. Furthermore, this innovative approach significantly decreases the occurrence of false positives, alleviating friction for legitimate customers and allowing businesses to confidently accept more valid orders, which in turn boosts overall revenue and optimizes operational efficiency. Ultimately, the solution empowers organizations to enhance their decision-making process, eliminating uncertainty and streamlining customer interactions.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
AppBilling
Yes
AppHelp
Yes
AppReseller
Yes
AppWise
Yes
BehavioSec
Yes
Bizintel360
Yes
BlueSnap
Yes
Canopy
Yes
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
AppBilling
No
AppHelp
No
AppReseller
No
AppWise
No
BehavioSec
No
Bizintel360
No
BlueSnap
No
Canopy
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Kount
Founded
2007
Country
United States
Website
www.kount.com
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Fraud Detection
Access Security Management
Yes
Check Fraud Monitoring
Yes
Custom Fraud Parameters
Yes
For Banking
Yes
For Crypto
No
For Insurance Industry
Yes
For eCommerce
No
Internal Fraud Monitoring
Yes
Investigator Notes
No
Pattern Recognition
Yes
Transaction Approval
Yes